Extend a cycle
Lengthen an active calendar cycle without cancelling and rebooking, from the admin, or by the customer from their own account.Improvements
Improvements
- Block dates now support times: set a block to a specific time (not just a whole day), give it a description, and import or export blocks in bulk via CSV.
- Bulk-update the product or variant for many selected items at once.
- New Mark as received action on receivals, split out from Create return for quicker handling.
- Add a brand-new customer while creating an order, not just pick an existing one.
- The method options CSV import/export now includes ID verification and Contract columns.
- New Shopify Flow action: Create a payment attempt.
Pick up and drop off return methods
Customers can now choose how they return an item (ship it back or drop it off), and you can run pickup/drop-off only by switching shipping off.Return logistics now mirror delivery: the storefront shows a return method picker when more than one is enabled, and availability and scheduling follow the customer’s choice, so each return is scheduled on the right timeline. Stores that only do in-person handover can disable shipping entirely, as long as one delivery and one return method stay on.Request ID verification from the admin
Trigger an ID verification straight from a customer’s page, and manage the whole feature from a new section under Settings → Risk.You no longer have to wait for a customer to hit a verification gate at checkout. If something looks off, request identity verification yourself, and Supercycle applies the ID Verification Required tag just like the automatic flow.Improvements
Improvements
- Managed deposits: add your deposit prices under Settings → Risk and Supercycle creates and manages the deposit product and its variants for you.
- Deposit cart validation is now enforced at checkout completion, not just in the cart.
- Custom SMTP now retries transient send failures, so a brief blip on your mail server doesn’t drop a customer email.
- New
checkout_contextmetafield passes Supercycle’s view of the cart to checkout UI extensions.
Send emails from your own domain
Configure custom SMTP in settings and customer emails go out from your domain instead of ours.Emails sent from your own domain reinforce your brand and give you control over your own sender reputation. Turn it on in Settings → Emails.Block dates for items, variants or products
Block availability for a specific item, for every item on a variant, or for every item across a whole product. Set a from and to date, or leave them blank for an indefinite block.Perfect for store closures, scheduled servicing, or a venue going offline for a weekend. Stock you can’t fulfil stops being bookable, so you avoid orders you’d have to cancel.Cart timer
Automatically remove Supercycle items from customers’ carts after a set time.Rental stock is finite, and an abandoned cart can hold a unit hostage. Auto-expiry returns held inventory to the pool, reducing the chance of overbooking.Improvements
Improvements
- New Shopify Flow triggers for ID verification and e-signatures, firing when the status of an ID verification or e-signature is updated.
E-signatures on contracts, for online store and POS
Customers can sign contracts at online checkout and at the point of sale.Every cycle now carries the same signed-contract audit trail, whether it started online or in store, so you have a clear record to fall back on if an item comes back damaged or late.Improvements
Improvements
- New Shopify Flow triggers and actions: new triggers for cycles, memberships, returns, and failed charges, plus actions to create charges, update cycles, add tags, re-allocate items, and update memberships. See Automation.
- Update a subscription’s billing anchor date as part of a Shopify Flow workflow.
MCPs for builders and operators
Connect your AI tools directly to Supercycle to query your data, automate workflows, and build custom tools without leaving your AI assistant.Your team can answer “what’s overdue?” or kick off an operational task straight from Claude or ChatGPT, instead of clicking through the admin or waiting on an integration.Rentals are now Cycles
“Rental” has become “Cycle” throughout Supercycle.A single product can move through rental, resale, trade-in, and subscription. “Rental” was too small a word for that. You’ll see the updated terminology across the admin and Flow triggers over the coming weeks. The existing API is unchanged; a new API reflecting the updated modelling is on the way.Support for Shopify markets and pricing by item condition
Set pricing on method options by specific markets, variants, and item conditions, so a “well loved” unit can list below an “as new” one, and prices can follow each market.Filter rentals by item overlap conflict, then bulk re-allocate
See overlapping rentals (with filters for whether an alternative item is free), and resolve them in bulk with Re-allocate item from the reservations table actions.Improvements
Improvements
- RFID scanning on Zebra devices: warehouse and fulfilment teams can scan RFID-tagged items directly through the Supercycle scanner app.
- Update subscription billing day and recurring price using a Shopify Flow action.
- Destination column on the rentals table, making it easier to manage fulfilment at a glance.
- See and filter ID verification status directly on the rentals table.
- Checkout price on all methods can now be set to zero.
Import ‘vaulted cards’ from Stripe
On request, we can enable an Import from Stripe feature that brings previously vaulted cards from Stripe into Shopify.Moving from Stripe usually means asking every customer to re-enter their card. Importing vaulted cards keeps existing subscriptions billing without interruption, so migrating doesn’t cost you active contracts.Improvements
Improvements
- Show, hide, and re-order columns on Reservations, Customers, Products, Returns, Inventory, and Charges.
- New custom data fields: money, customer, rental, return, multi-line text, true/false, date, and date/time data types on items and rentals.
- Export calendar, membership, and resale options to CSV.
Deposits on calendar methods
Add a deposit to calendar methods, then track which customers you hold deposits for and manage their return.A refundable deposit covers you against damage or non-return on higher-value items, letting you rent out kit you’d otherwise hold back, without taking on the full risk.Improvements
Improvements
- Filter customers by ID verification status.
- Show tooltips and help text on Methods app block labels to give customers more information. Set these up in Languages in settings.
- Failed charge emails now include a summary of the charge and a link to pay any outstanding balance.
New rental Shopify Flow triggers
Trigger a Shopify Flow on Rental created, Rental updated, and Rental cancelled.Automate the busywork around a rental’s lifecycle (tag an order, notify a 3PL, or start a fulfilment task) without anyone watching the admin.Improvements
Improvements
- Add new rentals to a draft order in a Shopify order via Add rentals in the More actions drop-down. Enable it from beta features. This also changes the current Create order workflow from Reservations.
Subscriptions on Shopify POS
Start subscriptions from Shopify POS using the POS extensions for Supercycle.Sign a customer up to a membership or subscription at the counter, so in-store sales convert into recurring revenue instead of one-off transactions.Scanner app on iOS and Android
Download the Supercycle Scanner app to scan items, update records, and manage rental operations from your phone.Your warehouse team works on the floor, not at a desk. The app puts item lookups and status updates in their hand instead of sending them back to a terminal.Update pricing in bulk
Update pricing on method options in bulk with the new method options table. Enable it from beta features.Roll out a seasonal price change across hundreds of products in a single pass.Improvements
Improvements
- New admin blocks on customers and products in Shopify, making it easy to see the relationship between Shopify and Supercycle across the admin.
- New Get rental data action for Shopify Flow to retrieve rental information for use in conditional logic during workflows.
- More detailed timeline events on rentals, making it easy to see what happened, when, and by whom.
- Updated customer page to better show active and upcoming rentals as well as returns in progress.
Membership plan permalink
Copy a cart permalink from any membership plan in settings.Drop the link in an email or campaign and the customer lands at checkout with the plan already in their cart. No navigating, and fewer drop-offs on the way to signing up.Improvements
Improvements
- Require the customer to enter a start date for the subscription method.
- Filter rentals by subscription status (for example Billing active or Billing paused).
- Automatically pause subscription billing when a customer requests a return from their customer account, or when a return is created from the admin.
Add rentals to an existing Shopify order
Add new rentals to an existing Shopify order via Add rentals in the More actions drop-down.Handle add-ons and over-the-counter extensions on the order the customer already has, instead of creating a separate one to reconcile later.Improvements
Improvements
- Filter and view products by Shopify product status, making it easier to see what’s active, draft, and archived.
- Added Danish language support.
- Previews and filters on the reservations table: expand every column within a rental line to view and filter details without clicking through to the rental record.
Pickup delivery method (beta)
A pickup delivery method lets you set different buffer periods for rentals that ship versus those collected in store. Enable it from beta features.Shipping needs days of turnaround buffer; a counter pickup needs almost none. Separate buffers mean store-pickup stock isn’t blocked by shipping lead times it never uses.Legal
Legal
- PlanetScale and Railway added as subprocessors.
Import items
Import items directly from the inventory page. Stand up a back catalogue in one upload instead of adding units by hand.Cancellation window and minimum term on membership plans
Set a cancellation window (for example, 14 days) and a minimum term (for example, 3 months) on a membership.Commitment terms protect the economics of a plan: customers can’t sign up and cancel the next day, so the recurring revenue you price around actually holds.Improvements
Improvements
- Sort products by product title to help with finding and managing products.
- Filter products by No methods to find products that still need setting up.
Card vaulting
Capture a customer’s card and charge it at any time.A card on file lets you recover the cost of a late return, damage, or a missed payment without chasing the customer, lowering the risk of renting out high-value items.Improvements
Improvements
- Improved inventory table on products, showing status at a glance: Uncommitted, On hand, and On order.
Pay outstanding balance via customer accounts
Customers can view and pay their overdue balance directly from their account.Self-serve payment means overdue charges get cleared without your team sending reminders or taking payment by hand.Improvements
Improvements
- Set a default language for your store and customer portal, and offer multiple languages.
Tasks on the dashboard
The dashboard now shows what needs doing at a glance: orders to fulfil, return requests, and outstanding charges, so the day’s work is the first thing you see.Charge to saved card
Charge a customer’s saved Shopify payment method to automatically capture payments from their card, instead of waiting on a manual checkout.Export products
Export products to CSV for reporting, bulk edits, or sharing with another system.Improvements
Improvements
- Filter by active methods on the products table in the admin.
‘Pick location’ on items
Set and update an item’s pick location in the admin or via the API.Knowing exactly where a unit lives turns picking from a hunt into a lookup, useful the moment your warehouse outgrows a single shelf.SKU on the inventory table
See and search the SKU directly on the inventory table. Find a specific unit by the code you already use everywhere else.Export customers
Export customers to CSV for reporting or to sync into another tool.Improvements
Improvements
- See and filter customers by their number of active rentals.
Export items
Export items to CSV, a full inventory snapshot for reporting or reconciliation.Export rentals
Export rentals to CSV, so the data behind your reservations is yours to slice in a spreadsheet or warehouse.Analytics (beta)
Access beta analytics from the Supercycle navigation to see key circular metrics about your store.Knowing utilisation, repeat rate, and what’s earning helps you decide what to buy more of and what to retire, turning circular data into stocking decisions.Improvements
Improvements
- Improved overlap visibility: we no longer show overlaps with items that have already been returned, helping you manage rental inventory more effectively.
- See the total number of rows on tables. Useful when filtering to find a total.
- New support chat in the admin: request support or suggest a feature without leaving Supercycle via the chat icon in the bottom right.
- New subscription storefront options: pricing tiles or a minimum-term dropdown, plus the option for customers to choose a preferred start date.
Start and end conditions for subscriptions
Choose a start condition for when a subscription begins billing and an end condition for when it stops.Billing that lines up with when the customer actually has the item, not the day they checked out, keeps charges fair and cuts the disputes that follow surprise bills.Improvements
Improvements
- Detailed failed payment reasons now show on a charge.
- Change the payment method for active subscriptions or memberships from the rental, when a customer has multiple cards on file with Shopify.
- Edit the recurring price of active memberships and subscriptions from a customer’s Supercycle customer page.
Legal
Legal
- Hookdeck added as a subprocessor.
Introducing Charges, replacing Invoices
Charges work like invoice lines but with more flexibility: combine several into a single payment via a draft order.Billing a customer for a late fee plus an extension as one payment, instead of several separate invoices, makes the charge clearer for them and easier for you to reconcile.Improvements
Improvements
- Change the product or variant an item is associated with, useful when using variants for conditions such as Like New and Well Loved and the item condition changes over time.
- Support for unlimited quantity when placing an order with a rental. Cart validation now checks availability against quantity, so a customer can select any quantity and we validate availability during checkout.
- Filter reservations and invoices tables by Not tagged with.
- A clearer inline subscription UI now shows the current status of subscriptions within a rental.
- Create rental order from Reservations now brings the Shopify variant into the draft order, so the correct variant SKU is communicated to your 3PL or operations team. Draft orders also support cart validation, guarding against overlapping rentals.
Legal
Legal
- Intercom and AppSignal removed as subprocessors; Attio, Fillout, and Relay added. See subprocessors.
Add a location to an item
Assign an inventory location to each item, supporting stock across multiple warehouses and physical stores, so availability reflects where things actually are.Save custom data against items and rentals
Create custom fields on items and rentals for information specific to your business (purchase price, consignee, or a manufacturer serial number), and keep it where the rest of the record lives.Save custom views
Filter Reservations, Returns, Products, Inventory, or Customers, then save the filtered view.The reports you check every day (“overdue this week”, “out for service”) become one click instead of rebuilding the same filters each time.Improvements
Improvements
- Filter reservations by a specific Shopify order number: go to Add filter and select Order ID on the reservations table.
- Serial numbers on items must now be unique. Previously an item’s serial could match another item’s.
Legal
Legal
- Sentry added as a subprocessor.
Filter tables by tags
Filter Reservations, Inventory, and Invoices by their tags, turning the tags you already apply into a way to find and action groups of records.Improvements
Improvements
- New Supercycle metafields on Shopify products: boolean metafields for “imported into Supercycle” and each rental method, syncing to Shopify products to ease management from the Shopify products page. Use them to create automatic collections for rental methods. Applies to newly imported and edited products; existing products will be backfilled later.
- Reworked the item page to prioritise rentals. The serial number moved to the right-hand side and now displays a Code-128 barcode when a serial is present.
Pause and unpause memberships
Pause and re-activate a membership from the customer’s membership page, alongside cancelling.A pause keeps a customer on the books through a break instead of losing them to a cancellation. Billing simply resumes on the schedule when they come back.Improvements
Improvements
- Updated subscription payment failure descriptions with more detail, helping you follow up with customers.
- Search the customers table by email and full name.
- Reworked packing slip layout to emphasise order tags and shipping method.
Legal
Legal
- Plain added as a subprocessor.