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Identity verification is currently a request access feature. Join the waitlist from your Supercycle home page to enable it on your store.
This page covers the new identity verification flow. The previous Stripe Identity integration (configured under Settings > Risk) is being retired — stores on the new flow no longer use it. If you’re still on Stripe Identity, contact support to migrate.
Merchants choose which products require an ID check, and within each product can narrow further to specific method options — for example, a product where only the 7-day rental period (Calendar) or the Pro plan (Membership) needs verification while shorter periods or the Basic plan don’t. Once a flagged option is in a customer’s cart, they’re prompted to verify on the thank you page and from their customer account. Approval is tracked at the customer level — a single approved verification fulfils every outstanding request that customer has.

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Setup

1

Open a product and pick a cycle method

In your Shopify admin, go to Supercycle > Products and open the product you want to gate behind ID verification. Select the Calendar, Membership, or Subscription method tab — verification is configured at the option level on each method, so a product with multiple methods needs the flag turned on per method.
2

Turn on Require ID verification on each option

Each method has a list of options (rental periods on Calendar, plans on Membership and Subscription). Click an option to open its modal, find the Require ID verification checkbox, tick it, and save.The option list shows an ID verification column with a Required / Not required badge so you can see at a glance which options will trigger a check.
3

(Optional) Bulk-apply across many options

From Supercycle > Products, click Method options in the top right, pick a method, select the options you want, then use the 3-dot (…) menu in the bulk action bar to Apply ID verification required.
4

Add the Checkout requirements block to the Thank you page

Go to Settings > Checkout, customize the checkout, switch to the Thank you page, and add the Checkout requirements app block. Save.The block reads each line’s _cycle intent data and shows a collapsible row for every outstanding requirement on the order — ID verification when a flagged option was purchased, and contract signing when a template is attached. Each row links to the matching app-proxy flow (/identity_verification or /contracts). If the customer is already verified and no other requirements apply, the block renders nothing.
5

Add the Account requirements page to customer accounts

Go to Settings > Customer accounts, open the customer account editor, and add the Account requirements page from the Supercycle extensions. Use Add to menu so customers can reach the Requirements page from their account navigation.The page lists outstanding ID verification requests alongside any unsigned e-signature contracts on the customer’s account.
6

(Optional) Edit the customer-facing copy

Go to Settings > Language and edit the strings for the checkout requirements block, customer account requirements page, and verification page.

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How customers verify

When a customer checks out with a flagged cycle, Supercycle creates an identity verification request against their account. Customers can complete the check from any of these surfaces:
  • Thank you page — the Checkout requirements block shows immediately after checkout. The ID verification row expands by default when it is the first outstanding requirement, with a button that opens the Persona embed at <your_proxy_url>/identity_verification.
  • Customer account — the Requirements page (from the Account requirements extension) shows the current status and lets them resume an in-progress verification or retry a failed one.
The verification page lives at <your_proxy_url>/identity_verification on your store.

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Request verification manually

You can ask a customer to verify their identity even if they haven’t bought a flagged cycle — useful when you need an extra check before fulfilling a rental, or when a previous request expired.
1

Open the customer's profile

In Supercycle, open the customer’s profile.
2

Find the Risk section

In the Risk section, find Identity verification not requested.
3

Request ID verification

Select Request ID verification.
Supercycle creates an outstanding verification request, tags the customer in Shopify with ID Verification Required, and surfaces the verification prompt on their Requirements page the next time they sign in. If the customer already has an open request, selecting the button refreshes the tag without creating a duplicate.

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Request verification from POS

Store staff can start ID verification directly from Shopify POS using the Verify ID action on the order details and post-purchase screens. POS displays a QR code and a shareable link that customers can use to verify on their own phone, and the screen updates automatically once they’re done. See Verify a customer’s ID on POS for the staff-facing steps.

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Check customer verification status

The button is hidden once the customer has an outstanding request or an approved verification.

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Check verification status

A customer’s verification status is shown on their profile in Supercycle. From there you can:
  • See the current status (pending, submitted, in review, completed, on hold, expired) and result (approved, rejected, inconclusive).
  • Open View details to inspect the full verification record, including the documents and reports returned.
  • Filter the Customers and Rentals pages by Identity status (see below).

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Filter by Identity status

The Identity status filter on the Customers and Rentals pages narrows the list to customers whose verification has reached a particular outcome. Approval is a customer-level property: one approved verification clears every outstanding request that customer has, so a customer is matched against the most favourable outcome they’ve reached. Use Verified to find customers who can rent without further checks, Failed to follow up with customers whose verification didn’t pass, and Unverified to chase customers who started but haven’t completed a check.

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Statuses

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FAQs

Supercycle currently uses Persona to run identity verification. We may swap providers in the future — we’ll always select the solution that best serves our merchants, and any change will be transparent to your customers.
The new integration offers stronger document support, manual review, and richer status reporting. The provider-agnostic data model also means we can swap or add providers in the future without changing your setup.
The previous Stripe Identity flow was configured globally under Settings > Risk (verification type, document types, live capture, matching selfie). The new flow has no global configuration — you turn on Require ID verification per method option, and Persona handles the document/selfie logic. Settings > Risk still has an ID verification section, but it only summarizes the feature and links to Products so you can manage which options require a check.
Approval is a customer-level property. One approved verification fulfils every outstanding request that customer has, regardless of how many cycles triggered them.
Supercycle ships with a single built-in provider. There are also third-party Shopify apps such as RealID, iDenfy and Engage Message that you can run alongside Supercycle.