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Membership rental gives your customers access to a catalog of items for one recurring price. A member holds a set number of items or credits at a time, returns an item when they’re done with it, and rents something else with the credits that come back. It suits products where a customer’s needs change over time, such as childrenswear, maternity wear, or a fashion library.

Select a plan to see how a membership plans page presents its tiers.

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How it works

Memberships are set up at the store level. You create membership plans for the whole store, then turn on the Membership method on each product members can rent. A plan sets the recurring price and billing interval, the number of items or credits a member can have out at once, and how often they can swap. Members are billed on the interval you choose, with a minimum of 1 month. Billing yearly, for example, locks in revenue in exchange for a lower monthly price. A customer can hold more than one membership. Buying another plan adds a new membership alongside the ones they already have, each with its own credits and billing. If a product is available on both membership and calendar rental, Supercycle blocks the item’s availability indefinitely once a member rents it, until a return is started.

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Items or credits

A plan gives members either an item limit or a credit limit, depending on the credit system you choose:
  • Items. Every item is worth 1 credit. A member on a 5-item plan can have any 5 items at a time.
  • Credits. You set a credit cost per product option, so a dress can cost 3 credits and a scarf 1. This works well when the catalog mixes large and small items.
When a member returns an item, its credits come back to their account straight away to spend on the next item. How often they can swap, meaning return and order again, is set on the plan.

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How staff enroll a customer

Customers usually join from a membership plans page on your storefront, or from the Become a member option on a product page. Your team can also put a customer on a plan from a draft order or Shopify POS. The plan is paid for with the order, and the membership is created with its credits ready once the order is paid.

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What the customer sees

Members manage their membership in customer accounts: credits used and remaining, orders and returns left, the next renewal date, and the items they have out. Depending on your settings, they can also rename, pause, and cancel the membership there.

Select Pause membership to see the status change, then Reset.

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Configurations

Credit systems

Choose between item-based and credit-based allowances.

Plans setup

Create the plans customers subscribe to and the page they join from.

Product setup

Turn on membership for a product and set its credit cost.

Managing memberships

View, rename, pause, and cancel a customer’s memberships from the admin.