Skip to main content
Supercycle ships native Shopify Sidekick extensions, so you can ask Sidekick about your cycles and act on them without leaving the Shopify admin. Sidekick already lives where your team works, so Supercycle is a capable part of that experience rather than a separate chat to switch into.

​
Search your cycles data

Ask Sidekick questions in plain language and it queries Supercycle directly. The data extension exposes three read-only tools that cover the most common operational questions.
Find cycles by customer, product, cycle number, or status. Fulfillment is the item going out and receival is the item coming back, and each has its own status: due, scheduled, overdue, or complete.
  • “What’s overdue to come back?”
  • “Show me cycles shipping today.”
  • “What cycles does Jane Doe have right now?”
  • “Look up cycle #1042.”
Find customers and see their email, membership and subscriber status, deposit balance, outstanding balance, and total and active cycle counts.
  • “How many active cycles does [email protected] have?”
  • “What’s the outstanding balance for Jane Doe?”
  • “Which of my customers are subscribers?”
Find returns by customer name, return number, or status: requested, expected, received, in_progress, completed, or cancelled.
  • “Any returns still expected this week?”
  • “Look up return #58.”
  • “Show me returns in progress for Jane Doe.”
These tools are read-only. To change a cycle, Sidekick sends you into the Supercycle admin.

​
Include a product in Supercycle

Sidekick can take an existing Shopify product and set it up for cycles in Supercycle. It’s the same Include in Supercycle flow as on the products index, reached from a conversation:
  • “Add the Mountain Bike product to my Supercycle catalog.”
  • “Include this product in Supercycle.”
  • “Set up the Trail Tent for cycles.”
Sidekick opens Supercycle’s product import page with the product loaded, so you confirm before anything changes.
Including a product moves its inventory management from Shopify into Supercycle and turns on continue selling when out of stock for it. Supercycle needs to manage inventory to track cycle availability. Confirm on the import page before the change is applied.

​
Circular insights in Shopify Analytics

Sidekick can surface circular-specific insights from your Shopify Analytics alongside the rest of your store data:
  • “How are my Supercycle products performing compared to standard sales?”
  • “What’s my circular revenue breakdown this month?”
From any Analytics dashboard, select Ask AI, then Open Sidekick. Sidekick opens with a starter prompt, Show me Supercycle stats from the last 30 days, so you can dig into the numbers on screen without typing the first query.

​
Automations with Shopify Flow

Use Sidekick to build Shopify Flow workflows that include Supercycle triggers and actions. Describe the workflow in plain language and Sidekick helps you build it:
  • “Create a flow that tags customers after their first completed cycle.”
  • “Notify me when a return is overdue by 3 days.”

​
Vocabulary Sidekick understands

Sidekick maps between a few terms, so it helps to know them:
  • Cycle. A single use of one item by one customer for a period of time. “Cycle”, “rental”, “booking”, and “hire” are treated as the same thing. The product says cycle everywhere.
  • Fulfillment and receival. Fulfillment is the item going out to the customer. Receival is the item coming back. Overdue receivals are the most urgent.
  • Return. A return groups one or more cycles a customer is sending back.
You can refer to cycles and returns with or without the leading #, for example 1042 or #1042.

​
Why Sidekick

  • Where you already work. Sidekick lives inside the Shopify admin, so there’s no switching.
  • One view. Ask questions that span your Shopify store data and your Supercycle operations.
  • Familiar. Your team already knows Sidekick, so there’s nothing new to learn.