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Supercycle ships native Shopify Sidekick extensions, so you can ask Sidekick about your cycles and act on them without leaving Shopify admin. Sidekick already lives inside admin where your team spends most of their time — it makes more sense for Supercycle to be a capable, well-integrated part of that experience than to ask you to context-switch into a separate chat.

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What you can do today

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Search your cycles data

Ask Sidekick questions in natural language and it will query Supercycle directly. The data extension exposes three read-only tools that cover the most common operational questions.
Find cycles by customer, product, cycle number, or status. Fulfillment is the item going out; receival is the item coming back. Each has its own status (due, scheduled, overdue, complete).
  • “What’s overdue to come back?”
  • “Show me cycles shipping today.”
  • “What cycles does Jane Doe have right now?”
  • “Look up cycle #1042.”
Find customers and see their email, membership/subscriber status, deposit balance, outstanding balance, and cycle counts (total and active).
  • “How many active cycles does [email protected] have?”
  • “What’s the outstanding balance for Jane Doe?”
  • “Which of my customers are subscribers?”
Find return orders by customer name, return number, or status (requested, expected, received, in_progress, completed, cancelled).
  • “Any returns still expected this week?”
  • “Look up return #58.”
  • “Show me returns in progress for Jane Doe.”
These tools are read-only. To change a cycle, Sidekick will direct you into the Supercycle app.

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Include a product in your Supercycle catalog

Sidekick can take an existing Shopify product and set it up for cycles in Supercycle — the same “Include in Supercycle” flow exposed on the product index, now reachable conversationally.
  • “Add the Mountain Bike product to my Supercycle catalog.”
  • “Include this product in Supercycle.”
  • “Set up the Trail Tent for cycles.”
Sidekick opens Supercycle’s product-import page with the product pre-loaded so you can confirm.
Including a product moves its inventory management from Shopify into Supercycle and turns on continue selling when out of stock for it. Supercycle needs to manage inventory to track cycle availability. Confirm on the import page before the change is applied.

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Circular insights in Shopify Analytics

Sidekick can also surface circular-specific insights from your Shopify Analytics alongside the rest of your store data.
  • “How are my Supercycle products performing compared to standard sales?”
  • “What’s my circular revenue breakdown this month?”

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Automations with Shopify Flow

Use Sidekick to build Shopify Flow automations that include Supercycle triggers and actions. Describe the workflow in natural language and Sidekick will help you build it.
  • “Create a flow that tags customers after their first completed cycle.”
  • “Notify me when a return is overdue by 3 days.”

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Vocabulary Sidekick understands

So Sidekick gives accurate answers, it’s worth knowing the terms it maps between:
  • A cycle is a single use of one item by one customer for a period of time. “Cycle”, “rental”, “booking”, and “hire” are all treated as the same thing — we use cycle everywhere in the product.
  • Fulfillment is the item going out to the customer; receival is it coming back. Overdue cycles are the most operationally urgent.
  • A return order groups one or more cycles a customer is sending back.
You can refer to cycles and returns with or without the leading # (for example, 1042 or #1042).

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Why Sidekick

  • Where you already work — Sidekick lives inside Shopify admin, no context-switching required.
  • Unified view — Ask questions that span both your Shopify store data and your Supercycle circular operations.
  • Familiar interface — Your team already knows how to use Sidekick, so there’s nothing new to learn.

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What’s next

We’ll keep widening the surface area Sidekick can reach in Supercycle — more read tools, and more conversational actions that hand the merchant straight to the right page in the app to confirm a change.