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A subscription contract is the record that bills a customer on a repeating schedule. Supercycle creates one for every subscription rental and every membership, holds it in Shopify, and charges against it until it’s paused, canceled, or complete. Every contract on your store is listed under Subscription contracts, which you can also reach by selecting Subscription contracts on Customers.

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Contract types

One row is one contract. Selecting a row opens what it bills for.

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Find the contracts that need you

Search matches customer name, customer email, and item title. Sort by Next charge, Created at, or Time in status. The views along the top are All, Active, Paused, Canceled, and Complete, and canceled and complete rows are dimmed so live billing stands out. Three of these find revenue that’s about to stop, and each has a fix you can apply to every matching contract at once.
Save a filter you run often as your own view and the work is one selection next time. Filter the table, then select Save as and name the view. Your own views can be renamed and deleted from the view’s menu, and each one remembers its own columns.

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Track recurring revenue

Four metrics sit above the contracts, covering Today, Last 7 days, or Last 30 days. For revenue broken down by plan, cohort, and method, see Analytics dashboards.

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Subscription contract FAQs

Supercycle bills memberships through Shopify subscription contracts, the same mechanism subscription rentals use, so every action here works on them too. Filter Type to Membership to see only those, or run one from the customer’s page. See Managing memberships.
A contract that bills nothing. Supercycle creates one when you turn on card vaulting, so a customer who isn’t on a subscription still has a card available for deposits and charges you raise later.
No. Billing and the cycle are separate. A canceled contract collects nothing while the customer keeps the item, so the item is still out and still due back. Cancel the cycle itself from Cycle actions.
It was created for a customer with no card on file, which the admin lets you do when you add a subscription or membership to a draft order. Charges are still raised, and you collect them yourself until a card is added. See Card vaulting.

Subscription actions

Every change you can make to a contract, on one or in bulk.

Billing statuses

What each status badge and failure code means.

Dunning

Retry failed payments automatically.

Troubleshooting

Contracts that have stopped billing, and how to restart them.