My items have become unlinked from their variant
My items have become unlinked from their variant
Why it happens. Updating a variant by CSV in Shopify replaces the variant ID without telling Supercycle, so the items lose their link to it.How to fix it. Re-link the items from the Inventory table.If items stay unlinked after the update, contact support from the app with the product handle and two or three affected serials.
1
Filter to unlinked items
On Inventory, filter Variant to Unlinked.
2
Select the items
Tick the items you’re re-linking.
3
Update the product
Select Actions, then Update product, and pick the new variant.
An item can't be deleted
An item can't be deleted
Why it happens. Supercycle blocks deletion while an item has cycles on record, so deleting it wouldn’t lose that history. The message reads Item #1042 can’t be deleted because it has cycles. Retire the item instead.How to fix it. Retire the item instead. That stops new cycles being booked on it and keeps everything that has already happened to it. A bulk delete does this for you: it removes the items with no cycles and skips the rest.