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This happens when you update a variant via CSV in Shopify. Shopify replaces the variant ID but doesn’t notify Supercycle, so the items lose their link to the original variant.

To re-link the affected items:

1

Go to Inventory

Open the Inventory tab in Supercycle.
2

Filter by variant

Filter by Variant and select Unlinked.
3

Select the items

Select the items you want to re-link.
4

Update the product

Open Bulk actions, choose Update product, then select the new variant.