My items have become unlinked from their variant
My items have become unlinked from their variant
This happens when you update a variant via CSV in Shopify. Shopify replaces the variant ID but doesn’t notify Supercycle, so the items lose their link to the original variant.
To re-link the affected items:
1
Go to Inventory
Open the Inventory tab in Supercycle.
2
Filter by variant
Filter by Variant and select Unlinked.
3
Select the items
Select the items you want to re-link.
4
Update the product
Open Bulk actions, choose Update product, then select the new variant.