13 Jun 2025: Returns have been updated. All existing API will be compatible.

Important changes

  • The return status is now automatic, used for display purposes. You will no longer be able to control the overall status via the admin (unless from the API).
  • Returns have a delivery method, allowing customers to return in different ways: Collection, return labels.

Returns can be initiated from the customer portal or from Returns in the admin.

A return can have multiple items, from multiple rentals.


Return status

A Return Status is the overall status of the return.

Return StatusDescription
CompleteNo other actions to perform on the return e.g, Items are received and deposit has been returned.
CancelledThe return has been cancelled.
In progressThe return is in progress.

The recival status that’s used for display purposes. A return might have multiple items, so this field communicates the prioritized Recival Status.

Recival StatusDescription
UnreceivedNo items in the return have been received.
Partially receivedSome items in the return have been received.
ReceivedAll items have been received.

Item status

Items are grouped by their Receipt Status.

StatusDescription
UnreceivedItem not yet received.
ReceivedItem has been received.

Return method

Each return has a return method to inform you how the rental is being received. This could be via a return label sent with an order or a home collection.

If any additional information on a return is needed, it will be shown here.

A delivery method has the following status.

StatusDescription
UnconfirmedDelivery method not confirmed.
ConfirmedDelivery method confirmed.

If a return method is set to required approval, when a customer makes a return request, it will default to Unconfirmed; you will have the option of confirming it in this section.

You can set up what types of return methods your store allows at Return settings in the admin.


Edit

Edit allows you to add or remove items that are part of the return.


Return actions


Create a return


Receive a return


Recredit membership items


Item ready

When an Item is received from a Return, the processing status is set to Not Ready as you’ll typically need to process it (clean, refurbish, etc.) before it’s Ready to go out on its next rental.

The process of marking that Item as Ready is often called restocking.


Return FAQs