Returns
Receive items back from customers
Returns can be initiated from the customer portal or from Returns in the admin.
A return can have multiple items, from multiple rentals.
Return status
The status of the return is updated automatically as items in the return are updated, however the overall return status can also be updated manually from the dropdown.
Status | Description |
---|---|
Requested | A customer has requested to return items from the portal and is awaiting the return to be approved. |
Expected | The return has been approved and you are waiting for the items to arrive. |
Received | The items have been received back. |
In Progress | Not all items have been received back, the return is incomplete. |
Complete | All items have been recieved back and the return is complete. |
Cancelled | The return has been cancelled, a new return can be started at a later date. |
Item status
The status of the individual Items within the return.
Status | Description |
---|---|
Awaiting | Item not yet recieved. |
Received | item has been recieved. |
Missing | The return has been recieved, but this item is missing. |
Item condition
As part of the return process, you can update the condition of the item.
If the condition doesn’t show, you will need to add the condition.
Shipping
You can Approve return from here.
If tracking information is added when approving the return, the tracking information will be displayed here.
Return actions
Create a return
Approve a return
Receive a return
Recredit membership items
Restock an item
When an Item is recieved from a Return, the processing status is set to Not Ready
as you’ll typically need to process it (clean, refurbish, etc.) before it’s Ready
to go out on its next rental.
The process of marking that Item as Ready
is often called restocking.