Returns can be initiated from the customer portal or from Returns in the admin.

A return can have multiple items, from multiple rentals.


Return status

The status of the return is updated automatically as items in the return are updated, however the overall return status can also be updated manually from the dropdown.

StatusDescription
RequestedA customer has requested to return items from the portal and is awaiting the return to be approved.
ExpectedThe return has been approved and you are waiting for the items to arrive.
ReceivedThe items have been received back.
In ProgressNot all items have been received back, the return is incomplete.
CompleteAll items have been recieved back and the return is complete.
CancelledThe return has been cancelled, a new return can be started at a later date.

Item status

The status of the individual Items within the return.

StatusDescription
AwaitingItem not yet recieved.
Receiveditem has been recieved.
MissingThe return has been recieved, but this item is missing.

Item condition

As part of the return process, you can update the condition of the item.

If the condition doesn’t show, you will need to add the condition.


Shipping

You can Approve return from here.

If tracking information is added when approving the return, the tracking information will be displayed here.


Return actions


Create a return


Approve a return


Receive a return


Recredit membership items


Restock an item

When an Item is recieved from a Return, the processing status is set to Not Ready as you’ll typically need to process it (clean, refurbish, etc.) before it’s Ready to go out on its next rental.

The process of marking that Item as Ready is often called restocking.


Return FAQs