Cycle overview
Each cycle record includes details about the product, item, serial, customer, return progress, billing, and key activity.Return progress
Displays the current stage of the cycle and return process — Prepare, Fulfilled, Arrival, Return, Receive, and Restock.Also shows the expected receival date if a return is in progress.
Product
The product and variant.Item
The specific Item assigned to the cycle.Serial
The item’s Serial currently assigned to the cycle.Use this for scanning, tracking, and service history.
Order
The Shopify order linked to this cycle.Open it directly, view fulfillment details, or print packing slips.
Return
The associated return record.Customer
Displays the customer’s name, email, and shipping address.Includes quick access to contact details and outstanding charges.
Billing
Shows the billing summary for the cycle, including next charge date and total charges for recurring cycles.You can also create manual charges directly from this section.
Tags
Freeform tags used to group, filter, or search cycles.Timeline
Shows all activity on the cycle, including creation, fulfillment, return, and billing events.Use it to trace when actions occurred and who performed them.
Cycle FAQs
How do I see all cycles from the same order?
How do I see all cycles from the same order?
You can filter cycles by Order ID from the Cycles table.
Does the arrival date update based on tracking?
Does the arrival date update based on tracking?
No. The arrival date does not update based on tracking information.
It’s calculated using your configured logistics buffers.