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In Supercycle, you can create cycles for items that are blocked for a specific time. Cycles are used to manage the availability of items and to track the items that are currently out with customers. To create a cycle order for a customer, see Create cycle order. A new in-app create order flow is also available in beta. Access cycles from Cycles.

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Cycle overview

Each cycle record includes details about the product, item, serial, customer, return progress, billing, and key activity.

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Return progress

Displays the current stage of the cycle and return process — Prepare, Fulfilled, Arrival, Return, Receive, and Restock.
Also shows the expected receival date if a return is in progress.

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Product

The product and variant.

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Item

The specific Item assigned to the cycle.

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Serial

The item’s Serial currently assigned to the cycle.
Use this for scanning, tracking, and service history.

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Order

The Shopify order linked to this cycle.
Open it directly, view fulfillment details, or print packing slips.

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Return

The associated return record.

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Customer

Displays the customer’s name, email, and shipping address.
Includes quick access to contact details and outstanding charges.

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Billing

Shows the billing summary for the cycle, including next charge date and total charges for recurring cycles.
You can also create manual charges directly from this section. The Payment card lists attachments tied to the cycle — contracts, terms acceptances, membership credits, deposits, and add-ons. Each accepted terms record shows the snapshot title (linked when the record still exists), an Accepted badge, and the acceptance date in the badge tooltip.

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Tags

Freeform tags used to group, filter, or search cycles.

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Timeline

Shows activity on the cycle — creation, fulfillment, returns, billing, and more. Use it to trace when actions occurred and who performed them. Add internal notes with Add comment; comments appear alongside system events. Recent events include:
  • Logistics — fulfillment, receival, date changes, item swaps, availability conflicts
  • Billing — charges created, payments collected or failed, payment collection stopped, subscription billing changes
  • Risk and compliance — contracts sent or signed, ID verification requested or completed, deposit refunds
  • Customer comms — return reminders, failed-charge emails, renewal reminders, contract-signing reminders
The timeline shows the 50 most recent events. Customer, item, and charge detail pages use the same timeline and comments UI.

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Cycle FAQs

You can filter cycles by Order ID from the Cycles table.

No. The arrival date does not update based on tracking information.
It’s calculated using your configured logistics buffers.