Select Custom for a one-off charge, or one of your charge types such as Late fee. A type marked (0% tax) carries no tax.
4
Enter the amount and description
Enter the Amount and a Description the customer sees on the charge, for example Late return fee. For a custom charge, set Tax to Apply shop tax rates or No tax (0%). Select Create charge, and the charge is created as Pending and appears on the cycle’s billing.
Select Create charge, pick a charge type, enter an amount and description, then Create charge.
Collecting the charge needs a vaulted card or a draft order payment. See Create a payment. A charge set to No tax (0%) can only be collected through a draft order.
On the Payments card, select Create payment and pick how to collect it. A new attempt appears in the table with its status.
Start payment collection
Start collecting charges whose payment collection is Not started. Supercycle then takes payment on the retry schedule you set under Dunning. Starting collection can’t be undone.
From the charges table
1
Select the charges
On Charges, filter Payment collection to Not started. Sort or filter by Due date to find the charges due in a period. Tick the charges, or select all to pick every matching charge, including those on other pages.
2
Select Start payment collection
Open the ••• menu and select Start payment collection.
Under Payment collection, select Start collecting, then select Start payment collection.
Mark charges as paid
When a customer pays outside Shopify, for example to a debt collector or by bank transfer, mark their charges as paid so Supercycle stops trying to collect them. For each customer, Supercycle creates one draft order covering their selected charges and completes it, so the payment is recorded as a paid Shopify order.
From the admin
1
Select the charges
On Charges, tick the charges that have been paid. Filter the table first and select all to pick every matching charge, including those on other pages.
2
Select Mark as paid
Open the ••• menu and select Mark as paid.
3
Confirm
Select Mark as paid in the modal. The charges are processed in the background.
Charges show as Paid once Shopify confirms each order, usually within a minute. Charges that are already paid or canceled are skipped, and so are charges already being marked as paid, so running it again won’t pay anything twice.
Cancel charges
Cancel unpaid charges so Supercycle stops collecting them. Paid and canceled charges are skipped. Canceling can’t be undone.
From the charges table
1
Select the charges
On Charges, tick the charges. Filter the table first and select all to pick every matching charge, including those on other pages. To cancel all of one customer’s charges, search their email, then select all.
If collection is Active or Failed, select Retry now under Payment collection.
3
Select Retry billing
Select Retry billing to take the payment right away.
Select Retry now, then Retry billing.
A failed Retry now counts toward Maximum retries. You can still select it after scheduled collection has stopped. Set the schedule under Dunning.
From Shopify Flow
Use the Create payment attempt action with the charge_id. Pair it with the Payment collection failed trigger to retry after a delay or once the customer has updated their card.
Change the payment method on a contract
From the admin
1
Open Change payment method
Open the ••• menu on the billing card and select Change payment method.
2
Pick the card
Select one of the customer’s other saved payment methods, then Save.
Open the billing menu, select Change payment method, pick the card, then Save.
Only cards vaulted for this customer are listed. Turn on card vaulting to save cards at checkout.
Tick the rows, or tick the header checkbox and then Select all N subscription contracts.
3
Select Change payment method
Confirm with Update. Each contract moves to the newest other payment method its own customer has on file that is neither expired nor revoked.
A card belongs to one customer, so bulk can’t move contracts onto a card you choose. Contracts whose customer has no other usable payment method are left alone.
Send a link to update the card
From the admin
1
Open Send link to update card
Open the ••• menu on the billing card and select Send link to update card. It’s unavailable when the contract has no card.
2
Send it
Check the card shown, then select Send email. Shopify emails the customer a secure link to enter new details.
From the subscription contracts table
1
Find the cards that need replacing
On Subscription contracts, filter Payment method to Expired, or Payment method expiry to Next month to reach customers before their card lapses.
2
Select the contracts
Tick the rows, or tick the header checkbox and then Select all N subscription contracts.
3
Open Send link to update card
It’s in the ••• menu. Select Send emails to confirm.
One email goes out per card, so a customer whose contracts share a card is emailed once. Contracts with no card, or a revoked one, are skipped.
From the customer page
1
Open the customer's payment methods
Open the customer from Customers and select Payment methods on the Customer card.
2
Choose an action for the card
In Manage payment methods, open the ••• menu on the card. Send link to update card emails the customer, and Replace card lets you enter new details yourself.
Open the card's menu to send an update link or replace the card.
