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Everything you do to a charge, from creating one for a late fee to collecting it and keeping the customer’s card up to date.

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Create a charge

1

Open the cycle

Open the cycle from Cycles.
2

Select Create charge

On the Billing card, select Create charge.
3

Choose a charge type

Select Custom for a one-off charge, or one of your charge types such as Late fee. A type marked (0% tax) carries no tax.
4

Enter the amount and description

Enter the Amount and a Description the customer sees on the charge, for example Late return fee. For a custom charge, set Tax to Apply shop tax rates or No tax (0%). Select Create charge, and the charge is created as Pending and appears on the cycle’s billing.

Select Create charge, pick a charge type, enter an amount and description, then Create charge.

Collecting the charge needs a vaulted card or a draft order payment. See Create a payment. A charge set to No tax (0%) can only be collected through a draft order.
Use the Create charge action with:
  • customer: the customer to charge, for example customer.id
  • chargeableId: the cycle or membership to charge
  • description: the message included in the charge
  • amountCents: the amount in cents, for example 1234 for $12.34
  • taxable: leave on to apply your shop tax rates, or turn off for a tax-exempt charge such as a damage claim

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Create a payment

1

Open the charge

Open the charge from Charges.
2

Select Create payment

On the Payments card, select Create payment and pick how to collect it. A new attempt appears in the table with its status.

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Retry a failed payment

1

Open the charge

Open the charge from Charges. A charge in dunning shows a Dunning active banner on the Payment attempts card with the attempt count and the next scheduled retry.
2

Select Retry now

Select Retry now in the banner.
3

Confirm the retry

Confirm in the modal. Supercycle creates a new billing attempt straight away, skipping the retry interval. The attempt still counts toward the maximum retries.

Select Retry now, then confirm to create a billing attempt straight away.

Retry now only appears while dunning is active on the charge. The schedule it skips is set under Dunning.
Use the Create payment attempt action with the charge_id. Pair it with the Payment collection failed trigger to retry after a delay or once the customer has updated their card.

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Change the payment method on a cycle

1

Open the cycle

Open the cycle from Cycles.
2

Open the billing menu

On the Billing card, open the ••• menu and select Change payment method.
3

Pick the card

Select the vaulted card to use for future payments, then select Save.

Open the billing menu, select Change payment method, pick the card, then Save.

Only cards vaulted for this customer are listed. Turn on card vaulting to save cards at checkout.

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Update a customer’s card

1

Open the customer

Open the customer from Customers and select Payment methods on the Customer card.
2

Choose an action for the card

In Manage payment methods, open the ••• menu on the card. Send link to update card emails the customer a secure link to enter new details, and Replace card lets you enter a new card yourself.

Open the card's menu to send an update link or replace the card.