Save a customer’s payment method at checkout so you can charge it later for damage, late returns, or extensions
Card vaulting saves a customer’s payment method at checkout so you can charge it later, for a damage fee, a late return, or an extension. Supercycle creates a Shopify subscription product that customers add to their cart to authorize storing the card. When they complete checkout, the payment method is vaulted with Shopify and available for future charges.Turn card vaulting on under Risk.
Shopify only stores a customer’s payment method when the order contains a subscription. That means:
Subscription and membership rentals. The card is stored automatically. No vaulting setup is needed.
Calendar rentals. A checkout with no subscription line doesn’t store the card.
Resale. The checkout doesn’t store the card.
If you ever need to charge the customer after checkout, you need a card on file. With card vaulting on, Supercycle captures the payment method at every checkout, including calendar rentals with nothing recurring in them.
The vaulting product is a $0 Shopify subscription product, so checkouts that include it show Shopify’s subscription messages. See Checkout language to reword them.
Set the product title and the selling plan name for the vaulting product. Customers see both when the product is added to their cart. You can also change the product’s image in Shopify.
For rental orders that need a vaulted payment method, Supercycle adds the vaulting product to the customer’s cart if they don’t already have a card saved.
Customers can add the vaulting product to their cart from its permalink, which applies the right subscription configuration. If you create orders on customers’ behalf, send them the link to add their card, then create the order in Supercycle and charge the vaulted card.
Tell customers that adding the vaulting product saves their payment method for future charges. The product is free, so make its purpose clear in the product title. Review vaulted payment methods from time to time to check they’re still valid.
Can I automatically vault the card used at checkout?
No. To vault a card, the vaulting product must be in the customer’s cart. Supercycle adds it for rental orders that need a card on file.
What happens if the payment method fails?
If a charge fails, Supercycle retries the payment according to your dunning settings under Risk. Failed charges stay in Supercycle and can be retried by hand or automatically.
Can I charge multiple amounts to the same vaulted card?
Yes. Create several charges and charge them together to the customer’s vaulted payment method. Each charge is processed as its own payment transaction.
Is there a limit to how much I can charge?
The limits depend on your Shopify plan and the customer’s payment method. Supercycle processes charges up to the maximum Shopify’s subscription billing allows.
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