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A charge is the record of a payment due for the use of a product: the checkout of a rental, a billing cycle of a subscription or membership, or a one-off amount such as a late fee. A charge can have several payment attempts before it’s paid. Every charge carries a tax setting, and a manual charge can use a charge type that sets the tax for you. See Charge types and tax. Open charges from Charges.

The charge page: what the charge covers, what's been paid, and the attempts made to collect it.

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The charge page

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Category

What kind of charge it is:

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Charge period

The From and To dates the charge covers, for example one month of a membership.

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Balance due

Subtotal, Paid, and Due. The balance due is what the customer still owes on this charge. Tax shows whether the charge uses your shop tax rates or no tax, and Charge type appears when the charge was raised against one.

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Payments

Every payment attempt made against the charge, with its date, the instrument used, and its status: Select Create payment to start a new attempt. See Charge actions.

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Tags

Free-form tags on the charge, often used to track progress on collecting an overdue payment.

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Timeline

Activity on the charge and your internal comments. Payment outcomes also appear on the linked cycle timeline. The timeline shows the 50 most recent events.

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Charge FAQs

Every order has a charge, but not every charge has an order. While payment attempts are failing, the charge is Pending or Failed with no order. Once payment is collected, Supercycle creates the Shopify order and links it to the charge.
Supercycle retries it on the schedule you set under Dunning and shows the retry state on the charge page. See Dunning.