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Import from Stripe isn’t on by default. Contact support from the app to have it turned on for your store.
Migrating from Stripe brings your customers and their vaulted payment methods into Shopify, so Supercycle can keep billing subscriptions and memberships without customers re-entering card details. You export a CSV from Stripe and import it in Supercycle. Before you start, complete the requirements for every migration and make sure you can export customer data from your Stripe dashboard.

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Export customers from Stripe

1

Open Customers in Stripe

Go to Customers in your Stripe dashboard.
2

Export the customer data

Select Export and download a CSV of your customer records.
3

Prepare the CSV

Make sure the CSV has these columns:

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Import customers to Supercycle

1

Open the import

On Settings, open Migrations and select Import from Stripe.
2

Upload the CSV

Upload the CSV you exported from Stripe.
3

Check the column mapping

Supercycle detects and maps the columns. Check that id maps to Stripe ID, email to Email, name to Name, and card_id to Card ID.
4

Preview and import

Review the preview, then select Import.

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How it works

For each row in the CSV, Supercycle:
  • Finds or creates the Shopify customer by email address. If a customer with that email already exists, Supercycle uses it rather than creating a duplicate.
  • Links the Stripe payment method to the Shopify customer through Shopify’s remote payment method API.
  • Stores the payment method for future billing.
Once the import completes, the customers appear in your Shopify admin and in Supercycle, their payment methods are available for subscription and membership billing, and you can create subscriptions or memberships for them.

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Stripe migration troubleshooting

Why it happens. You have duplicate customer records in Shopify with the same email address.How to fix it. Merge or remove the duplicates before retrying.
1

Find the duplicates

On Customers, search for the email address.
2

Merge or delete the duplicates

Keep one customer record and merge or delete the others.
3

Retry the import

Run the Stripe import again.