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Opening hours and time selection are available to select merchants. Contact support from the app to request them for your store.
Opening hours let customers choose a pickup or drop-off time when they book, with the available times coming from each location’s own hours. A customer collecting from your city-center store sees that store’s Saturday hours. Someone dropping back at the warehouse sees the warehouse’s weekday window. Opening hours are set per location on Logistics and locations.

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How it works

Each location has its own weekly opening hours and a flag for whether it offers in-person pickup and drop-off. Once time selection is on for pickup or drop-off, the storefront uses those hours to:
  • Offer time slots. Times fall within the selected location’s window for the chosen day, at the interval you set. That’s the rental’s start day for pickup, or its end day for drop-off.
  • Block closed days. A customer can’t pick a start date (for pickup) or an end date (for drop-off) on a day the location is shut.
  • Filter the location picker. Only the locations that offer the chosen method are listed, and the selected location’s weekly hours show as help text, for example Open Mon–Fri 7:00am–12:00pm · Sat 10:00am–2:00pm.
  • Block closed days without a location picker. When customers don’t choose a location, a day is blocked only when every location that offers the method is closed. If at least one location could serve the hand-off, the day stays available.
Locations start with default hours of 9 am to 5 pm, Monday to Sunday. Until you customize a location’s hours, its time slots follow that default, so turning the feature on is safe for every store.

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Set opening hours

Opening hours are managed from the locations table alongside your other per-location logistics settings.
1

Open the locations table

Go to Logistics and locations. The locations table lists every location with its Open days, Shipping, and In store settings.
2

Edit a single location

Select a location’s name to open its settings, then set the window under Opening hours. Tick Same hours every day to apply one From and To window across the week, or untick it to open and close individual days and give each its own hours.
3

Edit several locations at once

Select several rows and use Edit opening hours to apply the same hours to all of them, or Edit logistics to set whether they offer shipping and in-person pickup and drop-off. Changes apply immediately.
A location must be open on at least one day. Closed days have no hours, so they’re removed from the customer’s available dates for that location.

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Turn on time selection

Time selection is turned on per method, so you can offer it for pickup, drop-off, or both.
1

Open the method settings

On Logistics and locations, open the Pick up delivery method or the Drop off return method.
2

Turn on time selection

Turn on Time selection for that method so customers choose a time when they book.
3

Set the time interval

Set Time interval to 15 minutes, 30 minutes, or 1 hour. It’s the gap between the times customers can pick within each location’s window.
When pickup time selection is on, the pickup order cutoff schedule is replaced by slots from each location’s opening hours, and you no longer set per-method From and To times.

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What the customer sees

When time selection is on and a location has hours, customers booking that method see a time picker built from the location’s window for the day they’ve chosen, stepped by your interval. Days the location is closed can’t be selected for that hand-off, and the location picker shows each location’s weekly hours so customers know what they’re choosing before they commit.