Create the membership plans customers subscribe to and the page they join from
Plans are the foundation of memberships. A plan sets how often a member is billed and for how much, how many items or credits they can have out at once, and how often they can swap. When you create a plan, Supercycle creates a Shopify product with the same title and bills the membership through it. Manage plans under Membership.
The order and return allowances set how often a member can swap items. They reset on the billing anniversary by default, and the renewal interval lets you set a different cadence.For example, a member is billed monthly from January 1 and the plan allows 1 order and 1 return every 3 months. They take 3 items on January 1 and can return them any time, but their order allowance doesn’t reset until April 1, so they can’t rent new items before then. They’re still billed on February 1 and March 1.
Order allowance and Return allowance limit how often a member swaps.
Swap allowances protect your margin. Most of the cost of a rental is logistics, so balance flexibility for the customer against how often you ship. In an ideal membership, the customer keeps the same item for a long time.
Purchase options are the billing cycles you offer for the plan. A plan can have several, for example £50 a month or £500 a year, which gives the customer 2 months free for a 12-month commitment. The billing cycle a customer picks doesn’t change how often they can swap.
Select Add option under Purchase options to add a billing cycle.
Under Plans, select Add plan, or select a plan in the table to edit it.
Select Add plan, or a plan in the table to edit it.
3
Enter the plan settings and save
Enter a Product title and Credit allowance, set the swap allowances, add at least one purchase option, then select Save. Supercycle creates the plan product in Shopify.
Enter a title and credit allowance, add a purchase option, then Save.
To add a description to a plan, add it to the plan product in Shopify. The Membership plans app block shows it on the storefront.
The Membership plans app block shows the plans in a collection you choose, so customers can pick one and join.
Select a plan to see how the Membership plans block presents the collection.
1
Create a membership collection
In Collections, create a collection, for example Membership plans, and add each plan product to it. The block only shows plans in the collection you connect.
2
Create a page
In Pages, create a page for memberships, for example Become a member.
3
Add the Membership plans app block
In the theme editor, open the new page, add the Membership plans app block, and select your collection. See Membership plans for the block’s settings.
To show different plans to different audiences, create a collection per audience, for example customer plans and business plans, and connect each to its own block.
The plan product exists to attach the selling plan and handle billing, so customers must join through the Membership plans app block. If a customer buys the plan product directly, for example from its product URL or a search result, the order goes through but no membership is created: the customer isn’t connected to Supercycle, gets no credits, and can’t use membership features. Refund the order and send them to your membership page.Shopify can’t hide a product from the storefront while keeping it in one collection, so plan products also appear in the all-products collection. A developer can filter them out of collection pages in the theme while the block still shows them.
A customer can hold more than one active membership. When a logged-in customer buys another plan, Supercycle adds a new membership alongside the existing ones, which keep billing on their own schedule. Customers manage each membership separately in customer accounts and choose which membership pays on the product page. Only one plan can be in the cart at a time.
Why it happens. Deleting a plan’s product in Shopify breaks the link between the plan and your store, so the plan can’t be bought or billed.How to fix it. Recreate the plan so Supercycle creates a new product for it.
1
Delete the plan in Supercycle
On Membership, open the affected plan and select Remove.
2
Recreate the plan
Select Add plan and enter the same settings. Supercycle creates a new Shopify product for it.
3
Add the product to your collection
In Products, find the new plan product and add it to the collection your Membership plans block uses.
How do I show membership plans from least to most expensive?
The Membership plans app block shows plans in the order of the collection it’s connected to, so a new collection can list them out of price order.
Plans in the order Shopify sorted the collection
Sort the collection by hand in Shopify so the plans appear from lowest to highest price:
1
Open the membership collection
In Collections, open the collection your Membership plans block uses.
The collection the Membership plans block is connected to
2
Sort the plans manually
Under Products, set Sort to Manually, then drag the plan products into price order and save.
Sort set to Manually, with the plans dragged into price order
The same block after the manual sort
What happens if a customer buys a plan product directly?
The order goes through in Shopify but the membership doesn’t activate: the customer isn’t connected to Supercycle, receives no credits, and can’t swap or manage a plan. Refund the order in Shopify and send the customer to the Membership plans block on your storefront to join.
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