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Every active or paused membership a customer holds is listed in the Memberships card on their customer page, each row showing its credits, price, and the items currently out on it. Past memberships sit behind their own row. Select a membership to open its page. Open a customer from Customers to see them.

Select a membership, then open the ••• menu on its Billing card.

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Start a membership

Customers join from your storefront: from a page with the Membership plans app block, or by selecting Become a member on a product page. Once they complete checkout they receive their credits and can rent eligible products. Your team can also put a customer on a plan. The plan is paid for as the order is placed and the membership is created with its credits ready once the order is paid, so you can add items to it on the same order or a later one. A customer with no card on file can still be put on a plan. Their charges are raised as normal, and you collect them yourself until a card is added.
1

Open Add cycles

On the draft order, select More actions > Add cycles.
2

Select Membership

Select Membership, then New membership plan.
3

Pick the plan and billing option

Select the plan and, when it offers more than one, its billing option. The plan is added as its own line, so it can be the only thing on the order.
1

Attach the customer to the cart

Membership stays grayed out until the cart has a customer.
2

Open Cycles

Tap Cycles, then Membership and New membership plan.
3

Pick the plan and take payment

Tap the plan and its billing option, then check out as usual. See POS overview for the full flow.
After enrollment, customers manage their membership in customer accounts. When a customer holds more than one membership, they choose which membership pays on the product page.

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Memberships on the customer page

The customer page shows one card per active or paused membership. Each card shows:
  • The membership’s nickname, or Membership when it has none
  • The plan title and status
  • Credits, order and return usage, and the next renewal date
Select the view icon on a card to open that membership’s page. When a customer has ended memberships, a Past memberships section below the cards lists each one with its nickname, plan title, start date, and status. Select the name to open it.

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The membership page

Open a membership from its card on the customer page, or from Charges by selecting View membership on a membership billing charge. The page has:
  • Plan. The plan title and the membership’s nickname, with Change nickname.
  • Allowances. Credits, orders, returns, and the renewal period. Select the edit icon to change the allowances or the renewal schedule.
  • Billing. Status, next charge, recurring price, start and end dates, minimum term dates when they apply, payment method, and related charges.
  • Timeline. What has happened to this membership, including every billing change.
  • Customer. Name and contact details, alongside the cards.

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Change a membership’s billing

Open the ••• menu on the Billing card to pause, reprice, discount, move to another card, or cancel. The actions apply to the membership you opened, not to every membership the customer holds. Each one is written up in Subscription actions, which covers memberships and subscription rentals alike. A paused membership shows no renewal date until billing resumes. To work across many memberships at once, such as moving everyone with an expired card onto another one, filter Type to Membership on Subscription contracts.

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Rename a membership

1

Open Change nickname

On the membership page, select Change nickname on the Plan card.
2

Enter a nickname and save

Enter a Membership nickname, then select Save. It appears on the customer page card, in the membership page title, and on the product page when the customer picks a membership. The plan title stays the plan product’s title.
Customers can also rename a membership from customer accounts. Names set in the admin and names set by the customer stay in sync.

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Membership FAQs

Pausing stops collection, and a paused membership shows no renewal date until billing resumes. Credits the customer has already spent stay spent. To stop them spending more, change the allowances on the Allowances card.
Yes. The customer page shows a card per active or paused membership, and each has its own allowances, billing, and nickname. On the product page the customer chooses which membership pays.
Memberships bill through Shopify subscription contracts, the same mechanism subscription rentals use, so the same bulk fixes work on them. See Subscription contracts.

Subscription contracts

Find memberships across the store and fix failing payments in bulk.

Subscription actions

Pause, reprice, discount, and cancel membership billing.

Membership plans

Create the plans customers join and set their allowances.

Shopify tags

The tags Supercycle writes to members and their orders.