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Everything you can do to a subscription contract, whether it was sold as a subscription rental or a membership. Each one works on a single contract from its billing card, and most work across many at once from Subscription contracts.

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Pause billing

1

Open the billing menu

On a cycle, open the ••• menu on the card holding its Subscription section. On a membership, open the ••• menu on the Billing card.
2

Select Pause billing

Nothing is collected while billing is paused. The next charge date is kept, and shown struck through.
Select Resume billing on the same menu to start collecting again.
Pausing billing doesn’t end the rental. The customer keeps the item and it’s still due back. To end the rental itself, see Cancel a cycle.
1

Select the contracts

On Subscription contracts, tick the rows you want. Tick the header checkbox and then Select all N subscription contracts to take everything matching your search and filters.
2

Select Change status

Choose Paused, then Update. Contracts already paused are left alone.

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Edit billing

1

Open Edit billing

Open the ••• menu on the billing card and select Edit billing.
2

Set the price and frequency

Enter the Recurring price and set Billing frequency to how often the contract bills, for example every 1 month.
3

Save

Select Save. The change applies from the next charge onward.
A contract is expected to carry one line. When it has more, the modal warns you and only the first line is repriced.

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Update the next charge date

1

Open Update next charge date

Open the ••• menu on the billing card and select Update next charge date.
2

Pick the date

Set Next charge date. You can’t pick a date in the past.
3

Save

Select Save. Every later charge is rescheduled from the new date, so moving it also moves the whole billing cycle.

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Add a billing discount

1

Open Add discount

Open the ••• menu on the billing card and select Add discount.
2

Describe the discount

Enter a Reason for discount. The customer sees it, so write it for them: Goodwill credit, not retention.
3

Set the amount

Set Type to Percentage or Amount, then enter the Discount value.
4

Choose how long it lasts

Under Applies to, pick Next payment only, A number of payments, or All future payments. Choosing a number asks how many.
5

Add it

Select Add discount. The billing card shows the old price struck through next to the new one, with the reason and how many payments are left.

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Remove a billing discount

1

Open Remove discount

Open the ••• menu on the billing card and select Remove discount. It only appears once the contract has a discount.
2

Pick the discount

Select the discount, then Remove discount. The recurring price returns to its full amount from the next charge.

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Change the payment method on a contract

1

Open Change payment method

Open the ••• menu on the billing card and select Change payment method.
2

Pick the card

Select one of the customer’s other saved payment methods, then Save.

Open the billing menu, select Change payment method, pick the card, then Save.

Only cards vaulted for this customer are listed. Turn on card vaulting to save cards at checkout.
1

Find the contracts on a bad card

On Subscription contracts, filter Payment method to Expired or Revoked.
2

Select the contracts

Tick the rows, or tick the header checkbox and then Select all N subscription contracts.
3

Select Change payment method

Confirm with Update. Each contract moves to the newest other payment method its own customer has on file that is neither expired nor revoked.
A card belongs to one customer, so bulk can’t move contracts onto a card you choose. Contracts whose customer has no other usable payment method are left alone.
1

Open Send link to update card

Open the ••• menu on the billing card and select Send link to update card. It’s unavailable when the contract has no card.
2

Send it

Check the card shown, then select Send email. Shopify emails the customer a secure link to enter new details.
1

Find the cards that need replacing

On Subscription contracts, filter Payment method to Expired, or Payment method expiry to Next month to reach customers before their card lapses.
2

Select the contracts

Tick the rows, or tick the header checkbox and then Select all N subscription contracts.
3

Open Send link to update card

It’s in the ••• menu. Select Send emails to confirm.
One email goes out per card, so a customer whose contracts share a card is emailed once. Contracts with no card, or a revoked one, are skipped.
1

Open the customer's payment methods

Open the customer from Customers and select Payment methods on the Customer card.
2

Choose an action for the card

In Manage payment methods, open the ••• menu on the card. Send link to update card emails the customer, and Replace card lets you enter new details yourself.

Open the card's menu to send an update link or replace the card.

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Replace a deleted product

1

Find the affected contracts

On Subscription contracts, filter Product presence to Missing. Those rows carry a red Product deleted badge.
2

Select the contracts

Tick the rows, or tick the header checkbox and then Select all N subscription contracts.
3

Open Replace deleted product

It’s in the ••• menu. Search for the variant the contracts should bill against and select it.
4

Replace

Select Replace. Only lines whose product is gone move to the new variant. Lines still on a live product, and every price on the contract, are left as they are.

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Cancel billing

1

Open Cancel billing

Open the ••• menu on the billing card and select Cancel billing.
2

Decide what happens to open charges

Leave End after collection ticked and a contract with a charge still being collected pauses now and ends once that charge settles. Untick it and any open charges are written off.
3

Confirm

Confirm in the modal. While charges are still out, the billing card reads Billing will cancel once 2 unpaid charges are collected and links to them.
1

Select the contracts

On Subscription contracts, tick the rows, or tick the header checkbox and then Select all N subscription contracts.
2

Select Change status

Choose Canceled, decide on End after collection, then select Update.