IOS App
Download on the Apple App Store.
Android App
Download on Google Play Store.
- Item creation: Scan to create new items, assigning to the connected product/variant. Create one item at a time, or many in bulk from a multi-scan session.
- Return processing: Mark items as received when they arrive back from rentals, individually or in bulk.
- Location management: Update warehouse and pick locations by scanning item and location IDs.
- Rental assignment: Change which item is assigned to active rentals.
- Bulk actions: Apply visibility, warehouse, pick location, and return changes to many items in one pass.
Scanner types
The app supports three scanner inputs, each independently enabled from Settings → Scanners. The Scan tab shows one button per enabled scanner.| Scanner | Description | Requirements |
|---|---|---|
| Camera | Scan one barcode or QR code at a time with the device camera. | Works on any device. On by default. |
| Zebra barcode scanner | Scan items one after another with an attached Zebra barcode scanner, with bulk actions across the session. | Zebra Android device (e.g. EM45). |
| Zebra RFID | Read many RFID tags at once using the built-in or attached reader. | Zebra Android device with RFID reader. |
Supported code types
| Type | Formats |
|---|---|
| 1D barcodes | Code 128, Code 39, Code 93, Codabar, EAN-13, EAN-8, Interleaved 2 of 5 (ITF), ITF-14, UPC-A, UPC-E |
| 2D barcodes | QR Code, Data Matrix, PDF417, Aztec |
| RFID | UHF RFID tags via Zebra handheld devices (Android only). |
Scan modes
The scanner has two modes, chosen by which scanner you start a session with:- Single scan (camera): one tag at a time. The app immediately opens the matching item, rental, or return — or the Create item flow for an unknown tag.
- Multi scan (Zebra barcode and RFID): keep scanning to build up a list of items in one session, then apply bulk actions across the selection. Unknown tags can be turned into new items in one batch from the same screen.
Scan workflow
Below is a high-level flowchart illustrating how the Supercycle Scanner app processes scanned items:Troubleshooting
RFID not scanning
RFID not scanning
Restart the device and open the Supercycle app first. Another app may be blocking Supercycle’s communication with the RFID scanning hardware.
Zebra barcode scanner not reading
Zebra barcode scanner not reading
Make sure Zebra barcode scanner is enabled in Settings → Scanners. The DataWedge profile is created the first time you open a Zebra scan session — give it a moment to initialise after the first launch.
Scanning issues while charging
Scanning issues while charging
You may not be able to scan items whilst the device is plugged in via USB.