- You need to know that the correct item has been despatched to and received back from a customer.
- You’re able to record exactly what’s happened to an item over its lifetime.
- You can temporarily take individual items out of circulation (i.e. for damage) understanding the impact on reservations.
- If you have consignment inventory, you need to attribute revenue to the correct consignor.
An item page in Supercycle, with markers referenced below.
Rentals
The rentals that have been made on this item.Visibility
An item is only available when set toActive and not already assigned to a reservation.
| Status | Description | Available |
|---|---|---|
Draft | An item not yet available. | |
Active | An item available to customers. | |
Retired | An item no longer suitable for rental or resale. | |
Sold | An item now sold. |
Pick location
The warehouse pick location code of the item. This is used to determine the location of the item when it is picked.Processing status
This shows whether an item is currentlyReady or Not ready to be sent a customer.
Items are automatically set to Not ready following a return from a rental.
The item status on an item does not affect the availability of the item.
| Status | Description | Available |
|---|---|---|
Ready | An item that can go to a customer. | |
Not ready | An item that needs processing before going to a customer. |
Condition
The following conditions are available by default after installing Supercycle.The condition status on an item does not affect the availability of the item.
| Status | Description | Available |
|---|---|---|
Unused | An item returned without being used. | |
Used | An item returned that has been used. | |
Damaged (Repairable) | An item returned with damage that can be repaired. | |
Damaged (Unrepairable) | An item returned with damage that can not be repaired. |
Methods
The methods enabled for this item. Here you can enable or disable the methods that are available for this item.Location
The warehouse or store location of the item. If the location doesn’t show, you will need to add the location.Custom fields
The custom fields that have been added to the item.Product
The product and specific variant the item is associated with.Serial
The unique number you have given the item to identify it. Typically this matches a physical tag attached to the item that can be scanned.Tags
Freeform tags added to the item.Item actions
Create items
You should create inventory inside your Supercycle product, not your Shopify product, as Supercycle is responsible for inventory management after import.In bulk, from a Product
In bulk, from a Product
1
Navigate to the product
In Shopify Admin, head to Supercycle > Products > Product.
2
Add inventory
In the variants table, under the status you want to add a product, select the current quantity dropdown followed by Add inventory.
3
Add serials
On the next page, add a serial number on a new line for each item you’d like to create.Alternatively, select Add without serials and enter a number of items. You can add serials to the newly created items later from their item page.
In this example, we are creating two new items with serials ser1234 and ser4567
4
Review new items
Review the items you’re about to add and click Add inventory to save your changes.
In bulk, from a CSV import
In bulk, from a CSV import
1
Download the import template
Always use the provided template (Sample CSV). Exports often contain extra columns that imports ignore.
2
Fill in required columns
Every row represents one item. Include these columns:
Optional columns include Condition.
| Column | Purpose |
|---|---|
| Item | Unique ID for the item (for example, #2001). New ID = new item. Existing ID = update that item. |
| Variant Shopify ID | Links the item to its Shopify product variant. |
| SKU | Stock keeping unit. Recommended even if Variant ID is included. |
| Visibility | Sets whether the item is available or unavailable. |
| Status | Workflow state, such as processed, unprocessed, or retired. |
3
Add new items
Use a new Item ID or Serial number and provide the correct Variant Shopify ID and SKU.
Example:
Example:
4
Update existing items
Keep the same Item ID but change values like condition, visibility, or status.
Example:
Example:
5
Deactivate items
The importer cannot delete items. To remove an item from circulation, set:
- Visibility =
unavailable - Status =
retired
6
Upload the file
Import the completed CSV into Supercycle. Changes are applied immediately, and the store owner receives an email report showing how many items were added, how many were updated, and any failures.
Common mistakes
- Leaving Variant Shopify ID and SKU blank → item cannot be linked.
- Reusing an Item ID for a new unit → overwrites instead of creating.
Make item unavailable
If there’s something wrong with an item and you need to stop future rentals from being placed on it temporarily, you can make it unavailable.Making an item unavailable won’t remove its existing future rentals. You should go through its existing rentals and reassign them if necessary.
From the Item
From the Item
Make item unavailable by changing the Visibility status to Draft.
Delete item
If an item has no previous rentals on it, you can delete it. We recommend only using this for items created accidentally, as all of the item’s data will be permanently deleted (affecting analytics on stock utilization).In bulk, from the Inventory table
In bulk, from the Inventory table
Delete items action from the Actions options on the Inventory table.
Retire item
Retiring an item will prevent future rentals from being placed against it. Retiring can be reversed, although if you intend to remove an item from circulation temporarily we recommend making it unavailable instead.From the Item
From the Item
Retire item from the Visibility field.
Update item condition
From the Item
From the Item
Update condition from the Condition field.
In bulk, from the Inventory table
In bulk, from the Inventory table
Update condition action from the Actions options on the Inventory table.
In bulk, from the Reservations table
In bulk, from the Reservations table
Update item condition action from the Actions options on the Reservations table.
From a Return
From a Return
Update item condition from the condition field on a Return.
Update item processing state
From the Item
From the Item
Update processing state from the Warehouse field.
In bulk, from the Inventory table
In bulk, from the Inventory table
Update status action from the Actions options on the Inventory table.
In bulk, from the Reservations table
In bulk, from the Reservations table
Update item status action from the Actions options on the Reservations table.
Update item warehouse location
From the Item
From the Item
Update location from the Location field.
In bulk, from the Inventory table
In bulk, from the Inventory table
Update location action from the Actions options on the Inventory table.
Update item tags
From the Item
From the Item
Update tags from the Tags field.
Item FAQs
How do I support unlimited availability for certain products or variants?
How do I support unlimited availability for certain products or variants?
Currently, we only factor the items we have a record of into availability. If you want un-restrictive availability on the frontend you’ll need to add a high quantity of items.