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An item is one physical unit of a variant. Supercycle tracks inventory item by item rather than as a stock number, so each unit carries its own visibility, condition, location, and history. Giving each item a serial makes that unit scannable. Tracking units matters in circular models because you need to know which unit went out to a customer and came back, what has happened to it over its lifetime, and which consignor to pay for it. It also lets you pull one unit out of circulation for repair while seeing what that does to booked cycles. Open items from Inventory. Everything you do to an item once it exists is on Item actions.

The item page for item #1042. Open a select to change the item's visibility, status, or condition.

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The item page

The main column holds what the item is and what has happened to it. The sidebar holds the settings that decide whether it can be rented.

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Product

The product and variant the item belongs to, linked through to the product in Supercycle. To move an item to a different variant, see Update item product.

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Pick location

The warehouse pick location code, such as A1-02-B3. Your team uses it to find the unit on the shelf when a cycle is picked.

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Status

Whether the item is Ready or Not ready to go to a customer. Supercycle sets an item to Not ready when it comes back from a cycle, so your processing team can find the units waiting on them.
Status doesn’t affect availability. A Not ready item can still be booked.
To track an item through cleaning, see Track a returned item through cleaning.

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Condition

The item’s current grade. These four conditions exist after you install Supercycle, and you can add, edit, and delete conditions to match how you grade stock.
Condition doesn’t affect availability on its own. To stop a grade being booked, scope your method options to conditions.

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Cycles

Every cycle this item has been on, with tabs for All, Active, Upcoming, and Past. Select a row to open the cycle.

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Item custom fields

The custom fields defined for items, with this item’s values. Select View all to see the fields that aren’t pinned to the card.

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Timeline

Activity on the item: consignor and commission changes, return status updates, and internal comments. Use it to trace what happened to this unit over its lifetime.
The timeline shows the 50 most recent events.

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Visibility

Whether the item is in circulation. An item is only available when it’s Active and not already allocated to a cycle. To take an item out of circulation for a while, see Make item unavailable. To take it out for good, see Retire item. The Operators MCP changes visibility from your AI chat, and understands the labels above as well as the API values.

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Methods

The methods this item can be rented or sold on. Turn one off to keep the unit out of that method while leaving the rest available.

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Location

The warehouse or store the item is kept at. New items start at your shop’s default location. With locations on, set Location to No location to leave an item unassigned. If the location you want isn’t listed, add the location in Shopify first.

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Serial number

The unique code you’ve given the item, shown with its barcode. It usually matches a physical tag on the unit that your team scans. See Serializing items.

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Tags

Freeform tags on the item. Tags are searchable from the Inventory table, so use them to group units your team handles differently.

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Item FAQs

Turn on Allow overselling on the variant. Customers can then buy past your stock, and each cycle sold without an item waits for you to assign or add one.
An Active item is unavailable while it’s allocated to a cycle, or while a blocked date covers it, its variant, its product, or the whole shop. Open the Schedule to see what’s holding the dates.
Processing status is only Ready or Not ready. Supercycle sets Not ready when the item comes back from a cycle. You can’t add a stage such as Returned or At cleaners. Use a condition for wear.A Not ready item can still be booked. Set Visibility to Draft while it’s out if it shouldn’t be reserved.
1

Receive the return

Receive it in the Supercycle Scanner. Supercycle sets the item to Not ready.
2

Add the cleaner's location

Add the cleaning partner as a location in Shopify. On Logistics and locations, turn off Shipping for that location. Supercycle then keeps that location off the locations published to your storefront. See Locations.
3

Move the item out

In the Scanner, tap the warehouse row and select the cleaner’s location. See Set warehouse.
4

Hide it while it's out (optional)

Set Visibility to Draft. You can also do this in the Scanner. See Set visibility.
5

Bring it back

Move it back to your own location, then set Status to Ready on the item, or from Inventory with Actions, then Update status. See Update item processing status.