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Customer accounts is Supercycle’s self-service area for customers, built into Shopify’s customer accounts. Customers log in on your storefront and see a Supercycle dashboard with their rentals, returns, and memberships. You add the dashboard in the theme editor and configure it under Customer accounts.
Supercycle doesn’t support Shopify self-serve returns. If a customer returns an item through Shopify returns, the cycle isn’t marked as returned in Supercycle.

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How it works

From their account, customers can:
  • View the details of each rental
  • Create a return and choose a return method, such as a return label or home collection
  • Change the payment method on a subscription or a membership
  • View and manage each membership, including renaming, pausing, and canceling it
  • Extend a calendar rental and pay the difference
  • Pay outstanding charges
  • Convert a rental to a purchase when you’ve turned that on

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Add Supercycle to customer accounts

1

Turn on customer accounts in Shopify

Under Customer accounts in the Shopify admin, make sure Customer accounts is selected rather than legacy accounts.
2

Open the customer accounts editor

On Themes, select Customize, then use the page dropdown at the top of the editor to select Checkout and customer accounts.
3

Add the Supercycle dashboard

In the left panel, select Apps and find Supercycle. Select + next to Dashboard, then Accounts, to insert the full account view.
4

Add it to the menu

Select Add to menu so customers can reach the dashboard from their account navigation. Drag it to the top to make it the first link.
5

Save

Select Save. To test, log in to your storefront as a customer with a rental.

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Set up return methods

Return methods are the ways customers can send items back from their account.
1

Open Customer accounts settings

Go to Customer accounts.
2

Choose the return methods

Under Return methods, turn on the methods you want to offer. Collection has two extra settings: Require approval for collection requests and Allow customers to enter a collection date.

Turn on Collection under Return methods, then Save.

3

Save

Select Save in the save bar.
How each return method works on your side is on Returns.

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What the customer sees

The dashboard shows the customer’s rentals with their status, any open returns, and their memberships.

The Supercycle dashboard in a customer's account, with rentals, returns, and memberships.

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Manage memberships

Customers open Membership on the dashboard to see every active or paused membership. Each appears as its own card with the membership name, its status, and a Manage membership button. A customer with more than one membership sees one card per membership and opens each one separately. On a membership page, customers can see and do the following:
  • Allowances. Credits, order and return allowances, and the next renewal date.
  • Rename membership. A custom name that shows on the dashboard and membership page. The plan title still shows underneath when it differs from the custom name.
  • Pause membership and Resume membership. Available when you turn on Cancel and pause membership under Customer accounts on the Membership method page.
  • Cancel membership. Subject to your cancellation window, minimum term, and credit-return rules.
Pause, resume, and cancel apply to the membership the customer opened, not only their most recent one.

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Copy your dashboard URL

On Customer accounts, copy the Dashboard URL and use it anywhere you want customers to open their account: theme menus, email templates, or help pages. Supercycle’s transactional emails link to it automatically.
Supercycle no longer serves the legacy dashboard at paths like /apps/supercycle/. If your theme navigation, emails, or marketing still link there, replace those links with the dashboard URL or remove them.