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An order that already exists can be changed without starting a new one. Remove a cycle, add another, and settle the difference either way, all from the order in Shopify. Supercycle keeps the cycles in step with the order as you go.

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Remove a cycle from an order

Removing a line item, or setting its quantity to 0, cancels that line’s cycle and frees the item.
When the same product is on the order twice, the lines look alike in the edit view. Removing the wrong one cancels the cycle you meant to keep.
1

Open the order

Go to Orders and open the order to change.
2

Match each line to its cycle

When the same product appears more than once, match the line in the Cycles block before you open Edit. The Cycle column shows the cycle number. A higher number was added later, such as #1044 after #1042.
3

Remove the line item

Select Edit. Hover over the line item and select the X, or set its Quantity to 0.
Shopify's Edit order page for order #1009 showing a Coastal Breeze Top cycle line with its quantity field and remove cross

The X and the Quantity field on a cycle line

4

Save the order

Select Save. Supercycle cancels that line’s cycle at the same time.
5

Check the Cycles block

Confirm the Cycles block still lists the cycle you meant to keep.
To change dates without removing a line, use Change rental period. Editing the order doesn’t move a cycle’s dates.

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Add cycles to an order

Supercycle discounts the Shopify product price down to your configured rental price, so the product price has to be higher than your most expensive rental option. If it’s lower, the rental price can’t be applied on the order edit.
1

Open the order

Go to Orders and open the order to add to.
2

Open Add cycles

Select More actions > Add cycles.

More actions, Add cycles, pick a preset, Add products, then Add to order.

3

Choose a method and start date

Select a Method and, for a calendar rental, a Duration and Start date. Supercycle also offers presets built from the cycles already on the order, so an order holding a subscription and a calendar rental from October 10 to 21 offers both.
4

Add the products

Select Add products and pick the product. Supercycle checks the item’s availability for those dates. When each line shows how many items are available, select Add to order.
Some apps don’t recognize edits to orders. If another app syncs orders from Shopify, edit a test order first and check the app picks the change up.

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Charge the difference

Adding cycles raises the order total, and Shopify shows the outstanding balance on the payment card.
1

Review what's owed

After adding every new cycle, check the payment card for the balance due.
2

Collect payment

Select Send invoice to email the customer, or Collect payment to charge a saved card.
A Shopify order marked Partially paid, showing a £40.00 balance with the Send invoice and Collect payment buttons

Send invoice and Collect payment on a partially paid order

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Refund the difference

Removing cycles lowers the order total, and Shopify shows Refund owed with a Manage refund button.
1

Open the refund

Select Manage refund to open Shopify’s refund page.
A Shopify order with a Removed (2) card and a payment card showing £20.00 refund owed and the Manage refund button

Refund owed and Manage refund after two cycle lines were removed

2

Process the refund

Check the refund method and amount, then select Refund.
Shopify's Refund page for order #1009 with a £20.00 refund total, the Original payment method selected, and the Refund button

The refund summary, with the amount and refund method

Refunding a cycle’s line item cancels that cycle, whatever its status.

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Order editing FAQs

Open the order in Shopify, select the … next to the customer’s name, then Edit address. Supercycle picks the change up automatically.
No. Order editing changes which lines are on the order, not a cycle’s schedule. Move the dates on the cycle with Change rental period.