Skip to main content
Convert to purchase turns an active cycle into a sale. The item is marked as sold, the cycle stops, and any upcoming cycles on that item move to alternative stock. Use it when a customer decides to keep something they’re renting.

​
How it works

A cycle can be converted while it’s out with the customer and nothing has come back yet. Supercycle allows it when all of these are true:
  • The cycle has been fulfilled but not yet received back.
  • The receival has exactly one rental on it.
  • Any upcoming cycles on the same item have alternative stock to move to.
If one of them isn’t met, the Convert to purchase modal shows the reason and blocks the action. The charge Supercycle suggests is the item’s resale price minus what the customer has already paid on the cycle, never less than zero. Where no resale price is set on the product, the retail price is used instead.

​
Convert a cycle to a purchase

1

Open the cycle

From Cycles, open the cycle to convert.
2

Select Convert to purchase

On the receival card, select Convert to purchase. It sits next to Create return.

Select Convert to purchase on the receival card, then confirm in the modal.

3

Review the charge

The modal shows the Resale price, the Paid total across the cycle’s rental charges, and the Suggested charge between them. Charge amount is prefilled with the suggestion. Change it to charge something else, or clear it to convert without a charge.
4

Review upcoming cycles

Any upcoming cycles on the item are listed. They’re reallocated to alternative items when you confirm.
5

Confirm

Select Convert to purchase.
On confirmation, Supercycle creates the charge if the amount is above zero, marks the item as sold so it can’t be booked again, ends the cycle and clears its return dates, cancels the subscription if the cycle is on one, reallocates upcoming cycles on the item, and logs a Converted to sale event on the timeline.

​
Let customers convert to purchase Beta

You can let customers convert their own rentals from customer accounts.
1

Open Customer accounts settings

Go to Customer accounts.
2

Turn on the setting

Turn on Customers can convert to purchase, then select Save.

​
What the customer sees

Eligible rentals carry a Purchase this item button on the rental page in customer accounts. Selecting it opens a summary of the resale value, what the customer has already paid, and what they pay today. When they confirm, the cycle converts and the outstanding balance appears under Payments for them to pay.

Select Purchase this item, then confirm in the modal to see the converted rental.

The button appears only when a resale price is set on the product and the suggested charge can be calculated. The eligibility rules are the same as the admin flow.

​
Return item reminder email

When convert to purchase is on for customers, the return item reminder email carries a Complete your purchase button for each eligible rental on that reminder. The button runs the same eligibility checks and links the customer to their account rental page to finish. Rentals that aren’t eligible show the usual reminder content without the button.

​
Convert to purchase FAQs

No. Once a receival is marked as received, the cycle can’t be converted. Handle it as a new sale order in Shopify instead.
Supercycle reallocates them to other available items of the same variant. If one of them has no alternative stock, the conversion is blocked and Supercycle names the cycle that can’t be reallocated.
No. Earlier charges stay on the cycle. Charge amount is the extra the customer pays to keep the item, not an adjustment to what they’ve already paid.
Yes. Leave Charge amount blank to convert without creating a charge.