Supercycle asks who the order is for before it opens the Shopify draft order. Search for a Shopify customer by name or email and select them. If they don’t exist yet, select Add new customer and enter their first name, last name, and email. Email is required.
The customer picker searches every customer in your Shopify store, not only the customers already synced to Supercycle.
3
Continue to the draft order
Select Continue. Supercycle creates a Shopify draft order for the customer you selected.
4
Add a product
Search for the product, select its cycle method, and for a calendar rental select the rental period and dates. Supercycle checks the item’s availability. Add more products if the order needs them.
5
Save to the draft order
Select Save. Supercycle adds the cycles to the Shopify draft order.
6
Customize the draft order (optional)
On the draft order, apply discounts, add shipping, or add tags and a note.
Adding a product directly on the draft order doesn’t create a cycle for it. Add cycles from Supercycle.
7
Take payment and create the order
Select Collect payment to mark the order as paid or enter card details, or tick Payment due later. Then create the order. The order appears in Shopify, and its cycles appear on Cycles.
Fulfilling the Shopify order is what fulfills its cycles. When the order is fulfilled in Shopify, Supercycle sets each of its cycles to Fulfilled.
From the admin
Marking cycles as fulfilled on the Cycles table updates the cycles in Supercycle only. It doesn’t fulfill the Shopify order, so fulfill the order in Shopify as well.
Whether the item is free for this cycle’s dates, Available or Overlaps
Active
The cycle the item is out on, if any
Upcoming
How many unfulfilled cycles are already booked on the item. The cycle you’re editing isn’t counted against its own item
Previous
How many cycles the item will have completed by the time this cycle starts
When consignment is enabled, Consignor and Revenue share columns show who earns from the cycle and how much.
1
Open Change item
On the cycle page, select Change item on the method card.
Select Change item, pick the new item, Select item, then Save.
2
Select the new item
Search by product or variant name, or by item ID or serial, then select a row or tick its checkbox. Select Select item.
Supercycle limits how many items the search returns. If the item you’re looking for doesn’t show, add more of the serial or product name to narrow it.
3
Save
Select Save in the save bar.
From the Supercycle Scanner
1
Scan the new item
Scan the barcode, QR code, or RFID tag of the item you want to send out instead. If the same product and variant has an active rental with a different item allocated, the Scanner lists those rentals.
2
Tap the rental
Tap the rental to move onto the scanned item, then confirm. The rental’s allocated item changes and the previous item is freed.
You can also start from the rental: open it in the Scanner, tap the item, and scan the replacement.
You can change the item on a cycle to an item from any product or variant. Changing the product on a cycle doesn’t change the product on the Shopify order. If the order needs to match, refund the line item in Shopify to cancel the existing cycle, then create a new cycle for the new product.
Changing the product doesn’t charge or refund the difference. Partially refund the original order, or create a draft order with a custom line item, to settle it.
From the admin
1
Open Change item
On the cycle page, select Change item on the method card.
Select Change item, search for an item from the new product, Select item, then Save.
2
Search for an item from the new product
Search by product or variant name, or by item ID or serial, then select a row. Select Select item.
Supercycle limits how many items the search returns. If the item you’re looking for doesn’t show, add more of the serial or product name to narrow it.
Move the Arrive by and Return by dates of a cycle.
Changing the rental period doesn’t adjust the customer’s charges, and the new dates aren’t checked against other bookings. Check the item’s availability first, and charge or refund the difference separately.
From the admin
1
Open Edit dates
On the cycle page, open the method card’s … menu and select Edit dates.
Open the method card's menu, select Edit dates, pick the new dates, Apply, then Save.
2
Pick the new dates
Under Arrive by and Return by, select new dates for either or both, then select Apply.
3
Save
Select Save in the save bar. Closing the modal doesn’t save the change.
Override the buffer dates on one cycle when its item needs more or less preparation or restock time than the shop-wide logistics buffers give it. The date you set stays until the leg’s anchor date next moves. Revert to automatic date recalculates it from your logistics settings.
From the admin
1
Open the card's menu
On the cycle page, open the … menu on the fulfillment card for the prepare from date, or on the receival card for the restock by date.
2
Select the edit action
Select Edit prepare from date or Edit restock by date.
3
Set a date or revert
Pick a new date, or tick Revert to automatic date to recalculate it from the preparation or restock buffer in your logistics settings. Select Save.
