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Improvements

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One row per unit on POS

Adding the same rental variant twice in Shopify POS gives one cart line at quantity 2. The Cycles screen now shows that line as one row per unit, labeled Unit 1 of 2 and Unit 2 of 2, so each unit gets its own dates, method option, and custom fields. Previously the two units were treated as one kit, and a change to one row could overwrite the other.Availability reads against the units. A line with two units and one item free shows Only 1 of 2 items available as a warning, where it used to read as a green count.Apply to one unit, and POS splits the line so that unit reaches checkout as its own cycle while the rest stay in the cart untouched. The screen stays open while a unit is still waiting, marks finished rows Cycle applied with their dates, and closes once every unit has a cycle. See Rent several units of one variant.
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Features

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Create memberships from draft orders and POS

A draft order and a POS cart with a Super membership plan added alongside rental items
Sell a membership plan from a draft order or on POS, so you can put a customer on a plan yourself instead of sending them to the storefront.The Add cycles action can now sell a membership plan. Pick the plan and billing option, add the items they’re renting in the same order, and completing the order puts the customer on the membership.This suits customers who sign up in person or over the phone. Previously the only way onto a membership was checking out on the storefront themselves.A customer with no card on file can still be put on a plan. Their charges are raised as normal, and you collect them yourself until a card is added.Memberships also look better throughout the admin, with a customer’s memberships, credits, and allowances gathered onto one card.
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Features

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Multiple memberships

Customers can hold more than one active membership. When a logged-in customer buys another plan, Supercycle adds a new membership alongside their existing ones, and the previous memberships stay active.Customer accounts list every active or paused membership on Dashboard. Customers open Manage membership on a card to view that membership’s credits, allowances, and renewal date, rename it, or pause or cancel it.In the Supercycle admin, the customer page shows one card per active or paused membership and a Past memberships section when a customer has ended memberships. Open a membership to view allowances, billing, and actions for that membership only. You can rename a membership from its page, and View membership on a charge now opens the right membership page.On the product page, the Methods app block shows one membership option per membership when a customer holds more than one. Customers pick which membership pays for the rental. Paused memberships and memberships without enough credits for the selected option appear but can’t be selected. Credit usage and the progress bar reflect only the selected membership.On the Membership plans app block, logged-in customers who already hold a membership see a note on each plan card. In the theme editor, set Already on this plan message and Already a member message under Button settings. The defaults explain that buying a plan adds another membership, and leaving either field blank hides it. Use [current_plan_title] in the member message to insert their newest plan name. Only one membership plan can be in the cart at a time.
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Features

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Terms and conditions

Require customers to accept your policies before they rent. Manage terms and conditions from Risk: turn the shop toggle on, add terms records with a customer-facing title and URL, and attach them to calendar, subscription, membership, and resale method options.Open any method option and use Require accepted terms to pick one or more records, or use Apply terms on the options table to update many options at once. The table’s Terms column shows what’s linked to each option. Paste any link, for example a Shopify page, a policy path, or an external URL. Deletion is blocked while an option still requires a record, and turning the shop toggle off stops checkout from requiring terms even when options are linked.On the storefront, the Methods app block shows an Accept terms section when the selected option requires terms. Each linked record gets its own tick row, and add to cart stays disabled until every row is ticked. Switching to an option with different terms clears acceptance. Customize the section label, row label, and error message from Languages.On the cycle page, accepted terms appear on the Payment card alongside contracts: the snapshot title, the link, an Accepted badge, and the acceptance date. See Cycles overview.
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FeaturesImprovements

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Date picker blocked dates

Block which dates customers can pick on the storefront calendar from Channels under Online store. Date picker blocked dates replace hand-written DayPicker JSON in the Methods app block for most stores.Add rules for a specific date, a date range, every date before or after a cutoff, or recurring days of the week. Each rule targets start dates, end dates, or both. Rules apply store-wide wherever the Methods calendar renders on the online store.These blocks only gate date selection. They don’t change inventory availability the way Blocked dates do. Existing theme JSON in Unavailable start dates and Unavailable end dates still works and stacks with the admin rules until those fields are removed.
  • Checkout and account requirements. Unsigned e-signature contracts now appear alongside ID verification in the Checkout requirements thank-you block and on the customer accounts Requirements page.
  • Admin API cycle paths. /cycles is now the canonical Admin API path for listing, fetching, and updating cycles. /rentals remains as a deprecated alias with identical behavior and unchanged request and response schemas in v1.
  • Filter cycles by fulfillment date. GET /cycles accepts a fulfilledAt date-range filter, and updated[gte] incremental sync now includes cycles when only fulfillment or receival timestamps change.
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Features

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Update item Shopify Flow action

Change an item’s condition, processing status, visibility, serial number, or pick location from a Shopify Flow workflow with the new Update item action. Pass rental.item.id from any cycle trigger and update only the fields you need. Blank optional fields are ignored.A common pattern is downgrading condition after the first completed cycle: trigger on Cycle updated, check rental.item.completedCycles, then set Condition ID to your target grade. See Update item condition after first cycle for the recipe.
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FeaturesImprovements

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Maximum term on subscription rentals

Subscription pricing groups can now carry an optional maximum term, the upper bound on how long a customer may keep the items, longer than the minimum term. Leave it empty and rentals stay unbounded, as before.Set the maximum term when creating or editing a pricing group, filter and sort by it on the subscription options table, or bulk-update it across many options at once. Billing is unchanged: charges continue until the items are received, and Supercycle doesn’t cancel or set a return due date from the maximum term.On the storefront, the subscription block shows a Maximum term line in the pricing summary and appends the cap to option titles when one is set. Contract templates can reference maximum_term and maximum_term_end, which is available after outbound fulfillment completes.
  • Legacy app-proxy pages removed. Customer self-service, from viewing rentals and starting returns to managing memberships, payment methods, and subscriptions, now runs entirely on Shopify’s new customer accounts, and the old /apps/supercycle/ pages are gone. Replace any theme or marketing links to the old dashboard or membership plans URLs with the Dashboard URL from Customer accounts, since Supercycle emails already link there.
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Features

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Inventory schedule

The inventory Schedule view with per-variant daily booking bars showing booked time, buffer turnaround, and booked-out days across a date range
See how each variant is booked day by day from a new Schedule view under Inventory. Spot gaps, conflicts, and booked-out periods without opening individual items or cycles.Each cell shows booked time, buffer turnaround, and booked-out days. Select a day to see the cycles and blocked dates behind the count. Filter by proposed cycle dates, delivery method, and return method, or move the window with the date range control.
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FeaturesImprovements

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Add-ons on POS rentals

Add-ons applied to a rental option now follow through on Shopify POS. When staff apply a rental method, any required or optional add-ons returned by the intent are added to the cart with the rental line, matching the online storefront. That covers deposits, damage protection, card authorization, and any other add-on attached to the option.
  • Draft order contracts. Turn on Generate contracts for draft orders under Risk and unsigned contracts are created while a draft is still open, then reused when the order is placed. On POS, staff can list a draft’s contracts, share a QR code or signing link, and email the customer before checkout completes.
  • Complete your purchase in the return reminder. When convert to purchase is turned on and a rental is eligible, the return item reminder email includes a Complete your purchase button that takes the customer to their account to finish the conversion.
  • System fields in calculated formulas. Calculated fields can reference built-in item and cycle values such as completed cycles, acquisition cost, lifecycle revenue, ROI, utilization, schedule dates, charges, and deposits, without copying them into custom fields first. The formula picker lists them alongside your custom field variables.
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Features

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Per-location opening hours and time selection

Customers can now choose a pickup or drop-off time when they book, and the times they see come from each location’s own opening hours. A city-center store and a warehouse can each offer their real hand-off windows.Set weekly opening hours per location from the locations table under Logistics and locations, edit them one at a time or in bulk, and mark which locations offer in-person pickup and drop-off. Turn on time selection for the pickup or drop-off method and pick a slot interval of 15 minutes, 30 minutes, or 1 hour. On the storefront, the time picker is built from the selected location’s window for the chosen day, days a location is closed can’t be selected for that hand-off, and the location picker shows each location’s weekly hours.
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FeaturesImprovements

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Edit restock by and prepare from dates on a cycle

Override the preparation and restock buffer dates for an individual cycle when a specific rental needs more or less turnaround than your shop-wide logistics buffers give it.The Outbound fulfillment card now has an Edit prepare from date action, and the Inbound receival card has an Edit restock by date action. Both let you set the date directly or Revert to automatic date to recalculate from the shop’s preparation or restock buffer. The date you set holds until the leg’s anchor date next moves.The same overrides are available from the update_cycle MCP tool, the Update cycle Shopify Flow action, and the Update a cycle endpoint on the Admin API, each accepting prepare_from and restock_by (or prepareFrom and restockBy) alongside the existing fields. Pass an empty value to revert either date to the automatic calculation.
  • Reserve draft order inventory automatically. Rentals added to a Shopify draft order are now held while the draft is unpaid, so a unit can’t be double-booked before the customer pays, with no need to turn on Shopify’s Reserve items by hand. Control it from Channels under Draft orders, where you can turn the behavior off and set how long the hold lasts, 7 days by default.
  • See why a cycle’s dates conflict. When a cycle’s dates clash with the selected item or variant, the overview card now spells out the cause instead of only flagging a conflict. It says whether the dates are taken by another rental, blocked by blocked dates, or both, and whether that applies to the assigned item or across the whole variant pool, for example It’s booked for another rental versus All items have blocked dates.
  • Start and end dates on every Supercycle order. Orders created from the admin’s Add rentals flow, the Create order page, and CSV import now carry the same Start date and End date line item properties that online store orders have always had, so the rental period is legible wherever the order appears. A related fix keeps POS rental dates from drifting a day across time zones.
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Features

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Expanded analytics dashboards

Supercycle’s built-in Analytics has grown from a single beta view into a full set of dashboards reporting on metrics you can’t get from native Shopify, calculated directly from your cycles, items, and charges.Dashboards are grouped by what you’re measuring:
  • Overview, Calendar, Subscriptions, Memberships, and Resale. Cycle throughput and, for recurring methods, billing health such as failed charges and churn.
  • Revenue and Charges. Circular revenue, growth, collection rates, and outstanding balances.
  • Items, Products, and Customers. The circular economics: fleet utilization, yield, lifecycle revenue and ROI, age of stock, and customer lifetime value.
Every dashboard is scoped by a date range, each metric drills into a ranked table or detailed chart, and any card exports to CSV. Item, product, and customer pages also gain an inline Performance card showing that record’s key numbers, and Ask AI opens Shopify Sidekick for questions that need more context than a chart.
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Features

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Calculated custom fields

A calculated field definition with a Liquid formula multiplying daily rate by days, producing a computed money value
Turn the data you already capture into insight. Calculated fields are read-only custom fields whose value is computed from a Liquid formula, so you can express business logic directly against your items, cycles, and consignors without code.A single formula can reference any scalar Supercycle custom field on the record (fields.<key>), on cycles the rented item’s fields too (item.fields.<key>), and the linked Shopify variant’s price and unit_cost plus variant and product metafields (variant.metafields.<key>, variant.product.metafields.<key>).That combination unlocks metrics that used to live in spreadsheets:
  • Utilization. Miles or hours completed during a cycle, and a running total on the item across every cycle.
  • Unit economics. Revenue per cycle, margin, and time to break even, derived from acquisition cost and average revenue per cycle.
  • Operational flags. Booleans that light up when an item hits a service interval, has broken even, or exceeds a replacement-cost threshold.
Formulas support the full Liquid toolkit: filters such as plus, times, divided_by, default, and date, control flow with {% if %} and {% case %}, and intermediate values with {% assign %}. Values recalculate on demand from a Recalculate button on each field, so you know when a number reflects the latest inputs.
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Features

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Custom fields on POS rentals

Fill in rental custom fields as part of the create rentals flow on POS, so in-store bookings capture the same data as rentals created from the admin.Single line and multi line text field definitions render on the POS rental method screen, multi line as a text area. Values flow through to the cycle at ingestion and land on the record like a field set from the admin. Other field types, such as date, boolean, and reference fields, are hidden on POS.
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Features

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Add-ons

Required and optional add-ons such as damage protection and cleaning offered on a rental, flowing through to the charge
Offer extras such as damage protection, cleaning, or accessories alongside your rentals. Add-ons live under Products on the Add-ons tab. Supercycle owns the hidden Shopify product and syncs each price as a variant.Apply an add-on to any calendar, membership, subscription, or resale option with a price and an Optional or Required setting, or bulk-apply it across many options at once. Selected add-on variants are added to the cart alongside the rental, and are recorded against the fulfilled rental at their sold price so they flow through to charges and reporting.
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Features

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Reserve rental inventory on draft orders

Turn on Shopify’s Reserve items on a draft order containing a rental, and Supercycle holds the picked unit for the rental window so nothing else can book it while the draft is unpaid. See Reserve inventory on a draft order.The block releases when the reserve is turned off, the draft is paid or canceled, the rental line is removed, or the reserve expires. Changing the rental dates on the draft refreshes the held window.
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Features

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Finance comes to items

An item's Finance card with acquisition and lifetime costs, and a Total ROI tile alongside utilization, yield, and customer lifetime value
Deeper finance reporting for items starts with acquisition costs and lifetime ROI.Record acquisition cost and lifetime costs in a new Finance card on the item page. Total ROI appears alongside your existing analytics tiles, calculated as lifecycle revenue minus acquisition cost minus lifetime costs.
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Features

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Consignment

A consignor's activity ledger with revenue share, running balance, and payouts, alongside the consignor's balance owed in customer accounts
Sell stock owned by brand partners and track the revenue share you owe them. Consignment is in beta and off by default. Contact support from the app to request access.Add consignors, assign items, and set a default revenue share with per-item overrides. Supercycle builds a running balance as their items are paid for, reverses it on refunds, and lets you record payouts to settle up. Consignors follow their balance, activity, and payouts in their own consignor customer accounts.
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FeaturesImprovements

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Revamped Scanner app

The rebuilt Scanner app with camera, Zebra barcode, and RFID inputs, a filtered items list with status pills, and a multi-scan bulk action
The Supercycle Scanner app on iOS and Android has been rebuilt from the ground up, with a new design, faster workflows, and clearer bulk scanning on Zebra devices.Lists for items, cycles, and returns use a cleaner layout with status pills and quick filters. Detail screens group the information you need into scannable cards, and you can edit serial numbers, pick locations, and warehouse assignments inline without leaving the page.Choose your scanner. Turn camera, Zebra barcode, and Zebra RFID on or off independently under Scanners in the Supercycle Scanner app’s settings. The camera opens a single-item flow: scan a tag and jump straight to the item, cycle, or return. Zebra barcode and RFID start a multi-scan session: keep scanning to build a list, then run bulk actions across the selection, such as receive return, set visibility, warehouse, pick location, change product, or create items from unknown tags.
  • Instant resolution. Newly created items resolve straight away in a multi-scan session, with no re-scan needed.
  • Open from the list. Tap a matched row to open its detail page from the multi-scan list.
  • Multi-tag reads. RFID reads that pick up several tags at once are split into one item per tag.
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FeaturesImprovements

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Hourly pickup and drop-off slots

Set preparation and restock buffers in hours, not only whole days, and the storefront calendar grays out pickup and drop-off times when nothing is free at that instant.Sub-day buffers unlock tighter scheduling for in-store handover: a 6-hour prep window or a 2-hour restock no longer has to round up to a full day. When a customer picks a start or end date, unavailable time slots are disabled and the selection advances to the first free slot.
  • Total first payment. The Methods app block now shows Total first payment, the deposit plus the recurring amount, when a subscription rental has a deposit, not only the recurring amount.
  • Faster availability filtering. Calendar availability filtering is faster on stores with large variant catalogs.
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Features

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Ask Sidekick about your cycles

Shopify Sidekick answering questions about overdue cycles and subscribers, and offering to include a product in Supercycle
Shopify Sidekick can now search your Supercycle data and include products in your catalog without leaving the Shopify admin.Ask plain-language questions about cycles, customers, and returns, such as what’s overdue, who’s a subscriber, or which returns are still expected. Sidekick can also start the Include in Supercycle flow for an existing Shopify product, so you can set it up for cycles conversationally.
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Features

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Custom fields, upgraded

Define more field types on items and cycles, including integer, color, URL, JSON, and item references, and edit values in a Shopify-style read-only box that opens an edit popover. See Custom data.Reference fields link straight to the related record. The type picker is grouped into sections (Text, Reference, Number, Date and time, Other, and Advanced) so it’s easier to find the right type when you set up a new definition.
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FeaturesImprovements

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Extend a cycle

Lengthen an active calendar cycle without canceling and rebooking, from the admin or by the customer from their own account.

Extending a cycle from the admin and from customer accounts

A customer who wants to keep an item a little longer can extend it and pay the difference themselves, instead of emailing you to sort it out. From the admin you can extend any cycle, override the charge, and set a custom end date. Let customers do it themselves by turning on extensions under Customer accounts in Cycle actions.
  • Blocked dates with times. Set a block to a specific time rather than a whole day, give it a description, and import or export blocks in bulk by CSV.
  • Bulk product change. Update the product or variant for many selected items at once.
  • Mark as received. A new action on receivals, split out from Create return, for quicker handling.
  • New customer on orders. Add a brand-new customer while creating an order, instead of only picking an existing one.
  • Options CSV columns. The method options CSV import and export now include ID verification and Contract columns.
  • Create a payment attempt. A new Shopify Flow action.
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Features

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Pickup and drop-off return methods

Customers can now choose how they return an item, by shipping it back or dropping it off, and you can run pickup and drop-off only by switching shipping off.Return logistics now mirror delivery: the storefront shows a return method picker when more than one is turned on, and availability and scheduling follow the customer’s choice, so each return is scheduled on the right timeline. Stores that only do in-person handover can turn shipping off entirely, as long as one delivery and one return method stay on.
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FeaturesImprovements

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Request ID verification from the admin

ID verification settings under Risk, a customer with verification pending, and an approved selfie check
Trigger an ID verification straight from a customer’s page, and manage the whole feature from a new section under Risk.You no longer have to wait for a customer to hit a verification gate at checkout. If something looks off, request identity verification yourself, and Supercycle applies the ID Verification Required tag the same way the automatic flow does.
  • Managed deposits. Add your deposit prices under Risk and Supercycle creates and manages the deposit product and its variants for you.
  • Deposit validation at checkout. Deposit cart validation is now enforced at checkout completion, not only in the cart.
  • SMTP retries. Custom SMTP now retries transient send failures, so a brief blip on your mail server doesn’t drop a customer email.
  • Checkout context metafield. A new checkout_context metafield passes Supercycle’s view of the cart to checkout UI extensions.
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Features

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Send emails from your own domain

Configure custom SMTP and customer emails go out from your domain instead of ours. Emails from your own domain reinforce your brand and give you control over your sender reputation. Turn it on under Emails.
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FeaturesImprovements

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Block dates for items, variants, or products

Block availability for a specific item, for every item on a variant, or for every item across a whole product. Set a from and to date, or leave them blank for an indefinite block.It suits store closures, scheduled servicing, or a venue going offline for a weekend. Stock you can’t fulfill stops being bookable, so you avoid orders you’d have to cancel.
  • Flow triggers for verification and signatures. New Shopify Flow triggers for ID verification and e-signatures fire when the status of an ID verification or e-signature changes.
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Features

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Cart timer

Remove Supercycle items from customers’ carts after a set time. Rental stock is finite, and an abandoned cart can hold a unit hostage. Expiring the cart returns held inventory to the pool and reduces the chance of overbooking.
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FeaturesImprovements

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E-signatures on contracts

Customers can sign contracts at online checkout and on POS. Every cycle now carries the same signed-contract audit trail, whether it started online or in store, so you have a clear record to fall back on if an item comes back damaged or late.
  • Shopify Flow triggers and actions. New triggers for cycles, memberships, returns, and failed charges, plus actions to create charges, update cycles, add tags, re-allocate items, and update memberships. See Automation.
  • Billing anchor date. Update a subscription’s billing anchor date as part of a Shopify Flow workflow.
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FeaturesAnnouncement

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MCP servers for builders and operators

Connect your AI tools directly to Supercycle to query your data, automate workflows, and build custom tools without leaving your AI assistant. Your team can answer “what’s overdue?” or kick off an operational task from Claude or ChatGPT, instead of working through the admin or waiting on an integration. See AI at Supercycle.
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FeaturesImprovementsAnnouncement

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Rentals are now Cycles

“Rental” has become “Cycle” throughout Supercycle. A single product can move through rental, resale, trade-in, and subscription, and “rental” was too small a word for that. The updated terminology appears across the admin and the Flow triggers. The existing API is unchanged.
  • RFID scanning on Zebra devices. Warehouse and fulfillment teams can scan RFID-tagged items directly through the Supercycle Scanner app.
  • Subscription billing from Flow. Update a subscription’s billing day and recurring price with a Shopify Flow action.
  • Destination column. A Destination column on the rentals table makes fulfillment easier to manage at a glance.
  • ID verification on the rentals table. See and filter ID verification status directly on the rentals table.
  • Zero checkout price. The checkout price on every method can now be set to zero.
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Features

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Shopify markets and pricing by item condition

Set pricing on method options by specific markets, variants, and item conditions, so a well-loved unit can list below an as-new one, and prices can follow each market.
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Features

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Bulk re-allocation of overlapping rentals

See overlapping rentals, with filters for whether an alternative item is free, and resolve them in bulk with Re-allocate item from the reservations table actions.
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FeaturesImprovements

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Import vaulted cards from Stripe

On request, we can turn on an Import from Stripe feature that brings previously vaulted cards from Stripe into Shopify.Moving from Stripe usually means asking every customer to re-enter their card. Importing vaulted cards keeps existing subscriptions billing without interruption, so migrating doesn’t cost you active contracts.
  • Column layout. Show, hide, and re-order columns on the Reservations, Customers, Products, Returns, Inventory, and Charges tables.
  • New custom data fields. Money, customer, rental, return, multi-line text, true or false, date, and date and time types on items and rentals, under Custom data.
  • Options export. Export calendar, membership, and resale options to CSV.
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FeaturesImprovements

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Deposits on calendar methods

Add a deposit to calendar methods, then track which customers you hold deposits for and manage their return. A refundable deposit covers you against damage or non-return on higher-value items, so you can rent out kit you’d otherwise hold back without taking on the full risk.
  • ID verification filter. Filter customers by ID verification status.
  • Methods app block tooltips. Show tooltips and help text on Methods app block labels to give customers more information. Set them up under Languages.
  • Failed charge emails. Failed charge emails now include a summary of the charge and a link to pay the outstanding balance.
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FeaturesImprovements

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New rental Shopify Flow triggers

Trigger a Shopify Flow on Rental created, Rental updated, and Rental canceled. Automate the busywork around a rental’s lifecycle, such as tagging an order, notifying a 3PL, or starting a fulfillment task, without anyone watching the admin.
  • Add rentals to a draft order. Add new rentals to a draft order in a Shopify order with Add rentals in the More actions menu. Turn it on under Beta features. This also changes the Create order workflow from Reservations.
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FeaturesImprovements

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Subscriptions on Shopify POS

Start subscriptions from Shopify POS using the POS extensions for Supercycle. Sign a customer up to a membership or subscription at the counter, so in-store sales convert into recurring revenue instead of one-off transactions.
  • Admin blocks. New admin blocks on customers and products in Shopify make it easy to see the relationship between Shopify and Supercycle across the admin.
  • Get rental data action. A new Shopify Flow action retrieves rental information for conditional logic in workflows.
  • Timeline events. More detailed timeline events on rentals make it easy to see what happened, when, and by whom.
  • Customer page. The customer page now better shows active and upcoming rentals as well as returns in progress.
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Features

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Scanner app on iOS and Android

Download the Supercycle Scanner app to scan items, update records, and manage rental operations from your phone. Your warehouse team works on the floor, not at a desk. The Scanner puts item lookups and status updates in their hand instead of sending them back to a terminal.
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Update pricing in bulk

Update pricing on method options in bulk with the new method options table, and roll out a seasonal price change across hundreds of products in a single pass. Turn it on under Beta features.
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FeaturesImprovements
Copy a cart permalink from any membership plan in settings. Drop the link in an email or campaign and the customer lands at checkout with the plan already in their cart, with no navigating and fewer drop-offs on the way to signing up.
  • Subscription start date. Require the customer to enter a start date for the subscription method.
  • Subscription status filter. Filter rentals by subscription status, for example Billing active or Billing paused.
  • Pause billing on return. Pause subscription billing automatically when a customer requests a return from customer accounts, or when a return is created from the admin.
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FeaturesImprovements

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Add rentals to an existing Shopify order

Add new rentals to an existing Shopify order with Add rentals in the More actions menu. Handle add-ons and over-the-counter extensions on the order the customer already has, instead of creating a separate one to reconcile later.
  • Product status filter. Filter and view products by Shopify product status, to see what’s active, draft, and archived.
  • Danish. Added Danish language support.
  • Reservation previews and filters. Expand every column within a rental line to view and filter details without opening the rental record.
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FeaturesLegal

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Pickup delivery method

A pickup delivery method, in beta, lets you set different buffer periods for rentals that ship versus those collected in store. Turn it on under Beta features.Shipping needs days of turnaround buffer, while a counter pickup needs almost none. Separate buffers mean store pickup stock isn’t blocked by shipping lead times it never uses.
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Features

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Import items

Import items directly from the inventory page. Stand up a back catalog in one upload instead of adding units by hand.
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FeaturesImprovements

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Cancellation window and minimum term on memberships

Set a cancellation window, for example 14 days, and a minimum term, for example 3 months, on a membership plan. Commitment terms protect the economics of a plan: customers can’t sign up and cancel the next day, so the recurring revenue you price around holds.
  • Sort by title. Sort products by product title to find and manage products faster.
  • No methods filter. Filter products by No methods to find products that still need setting up.
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FeaturesImprovements

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Card vaulting

Capture a customer’s card and charge it at any time. A card on file lets you recover the cost of a late return, damage, or a missed payment without chasing the customer, lowering the risk of renting out high-value items.
  • Product inventory table. The inventory table on products shows status at a glance: Uncommitted, On hand, and On order.
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FeaturesImprovements

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Pay outstanding balance via customer accounts

Customers can view and pay their overdue balance directly from their account. Self-serve payment means overdue charges get cleared without your team sending reminders or taking payment by hand.
  • Default language. Set a default language for your store and customer accounts, and offer several languages.
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Features

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Tasks on the dashboard

The dashboard now shows what needs doing at a glance: orders to fulfill, return requests, and outstanding charges, so the day’s work is the first thing you see.
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Features

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Charge to saved card

Charge a customer’s saved Shopify payment method to capture payments from their card automatically, instead of waiting on a manual checkout.
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FeaturesImprovements

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Export products

Export products to CSV for reporting, bulk edits, or sharing with another system.
  • Filter by method. Filter by active methods on the products table in the admin.
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Features

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Pick location on items

Set and update an item’s pick location in the admin or through the API. Knowing exactly where a unit lives turns picking from a hunt into a lookup, which matters the moment your warehouse outgrows a single shelf.
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Features

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Returns now work with customer accounts

Returns now run through new customer accounts, with a reworked flow in the admin. Customers start a return themselves from their account, and your team manages it from one consistent place, with fewer support messages and less manual setup.
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Features

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SKU on the inventory table

See and search the SKU directly on the inventory table. Find a specific unit by the code you already use everywhere else.
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FeaturesImprovements

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Export customers

Export customers to CSV for reporting or to sync into another tool.
  • Active rentals filter. See and filter customers by their number of active rentals.
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Features

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Export items

Export items to CSV, a full inventory snapshot for reporting or reconciliation.
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Features

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Export rentals

Export rentals to CSV, so the data behind your reservations is yours to slice in a spreadsheet or warehouse.
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FeaturesImprovements

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Analytics

Open the beta analytics from the Supercycle navigation to see key circular metrics about your store. Knowing utilization, repeat rate, and what’s earning helps you decide what to buy more of and what to retire, turning circular data into stocking decisions.
  • Overlap visibility. Overlaps with items that have already been returned are no longer shown, so the list reflects real conflicts.
  • Row counts. See the total number of rows on tables, useful when filtering to find a total.
  • Support chat. Request support or suggest a feature without leaving Supercycle, from the chat icon in the bottom right of the admin.
  • Subscription storefront options. Pricing tiles or a minimum-term dropdown, plus the option for customers to choose a preferred start date.
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FeaturesImprovementsLegal

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Start and end conditions for subscriptions

Choose a start condition for when a subscription begins billing and an end condition for when it stops. Billing that lines up with when the customer has the item, not the day they checked out, keeps charges fair and cuts the disputes that follow surprise bills.
  • Failed payment reasons. Detailed failed payment reasons now show on a charge.
  • Change payment method. Change the payment method for an active subscription or membership from the rental, when a customer has several cards on file with Shopify.
  • Edit recurring price. Edit the recurring price of active memberships and subscriptions from a customer’s Supercycle customer page.
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FeaturesImprovementsLegal

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Charges replace Invoices

Charges work like invoice lines but with more flexibility: combine several into a single payment through a draft order. Billing a customer for a late fee plus an extension as one payment, instead of several separate invoices, makes the charge clearer for them and easier for you to reconcile.
  • Change product or variant. Change the product or variant an item is associated with, useful when variants stand for conditions such as Like New and Well Loved and the item’s condition changes over time.
  • Unlimited quantity. Cart validation now checks availability against quantity, so a customer can select any quantity and availability is validated at checkout.
  • Not tagged with filter. Filter the reservations and invoices tables by Not tagged with.
  • Inline subscription UI. A clearer inline subscription UI shows the current status of subscriptions within a rental.
  • Create rental order. Create rental order from Reservations now brings the Shopify variant into the draft order, so the correct variant SKU reaches your 3PL or operations team, and draft orders support cart validation against overlapping rentals.
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Features

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Add a location to an item

Assign an inventory location to each item, supporting stock across several warehouses and physical stores, so availability reflects where things are.
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Features

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Save custom data against items and rentals

Create custom fields on items and rentals for information specific to your business, such as purchase price, consignee, or a manufacturer serial number, and keep it where the rest of the record lives.
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FeaturesImprovementsLegal

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Save custom views

Filter Reservations, Returns, Products, Inventory, or Customers, then save the filtered view. The reports you check every day, such as overdue this week or out for service, become one selection instead of rebuilding the same filters each time.
  • Filter by order number. Filter reservations by a specific Shopify order number: select Add filter, then Order ID, on the reservations table.
  • Unique serials. Serial numbers on items must now be unique. Previously an item’s serial could match another item’s.
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FeaturesImprovements

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Filter tables by tags

Filter Reservations, Inventory, and Invoices by their tags, turning the tags you already apply into a way to find and act on groups of records.
  • Method metafields. New boolean metafields on Shopify products for imported into Supercycle and for each method, so you can manage from the Shopify products page and build automatic collections per method. They apply to newly imported and edited products, with existing products backfilled.
  • Item page. The item page is reworked to prioritize rentals, with the serial number moved to the right-hand side as a Code-128 barcode when a serial is present.
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FeaturesImprovementsLegal

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Pause and unpause memberships

Pause and re-activate a membership from the customer’s membership page, alongside canceling. A pause keeps a customer on the books through a break instead of losing them to a cancellation. Billing resumes on schedule when they come back.
  • Payment failure descriptions. Subscription payment failure descriptions carry more detail, helping you follow up with customers.
  • Customer search. Search the customers table by email and full name.
  • Packing slip. The packing slip layout is reworked to emphasize order tags and shipping method.
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Features

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Tagging for rentals, items, and returns

Add tags to rentals, items, and returns from their pages: your own labels for grouping, triaging, and filtering records.