I created a cycle order, but it isn't showing on Cycles
I created a cycle order, but it isn't showing on Cycles
Why it happens. Creating a cycle order from Cycles ends on a Shopify draft order. Supercycle creates the cycle only when that draft order is paid and becomes an order.How to fix it. Open the draft under Draft orders, add the customer if the draft doesn’t have one, and collect payment or mark it as paid. The cycle appears on Cycles as soon as the order exists.
I marked cycles as fulfilled in Supercycle but the Shopify order is still unfulfilled
I marked cycles as fulfilled in Supercycle but the Shopify order is still unfulfilled
Why it happens. Mark as > Fulfilled on the Cycles table updates the cycles in Supercycle only. It doesn’t create a fulfillment on the Shopify order.How to fix it. Fulfill the order in Shopify as well. See Fulfill the order.
A cycle has the wrong item on it
A cycle has the wrong item on it
Why it happens. Allocation picks the item that keeps the most future availability open, which isn’t always the one your team pulled off the shelf.How to fix it. Swap the allocation on the cycle with Change item. The picker shows each candidate’s condition and whether it’s free for these dates.
The rental period on a cycle is wrong
The rental period on a cycle is wrong
Why it happens. The dates come from the option the customer bought, so a cycle created on the wrong option or with the wrong start date carries those dates through.How to fix it. Move Arrive by and Return by with Change rental period. The change doesn’t adjust what the customer paid, so charge or refund the difference on the Shopify order separately.