Customers are charged multiple shipping fees for one order
Customers are charged multiple shipping fees for one order
Problem
Customers are charged more than once for shipping on a single order.Why it happens
Shopify splits orders into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.How to fix it
Turn off Split shipping in Shopify so all items ship under one label and customers pay once.
Customers are charged more than once for shipping on a single order.Why it happens
Shopify splits orders into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.How to fix it
Turn off Split shipping in Shopify so all items ship under one label and customers pay once.
Reveal the Split shipping toggle
If the toggle isn’t visible, create a temporary empty shipping profile (no products assigned).
Customers see an incorrect shipping date at checkout
Customers see an incorrect shipping date at checkout
Problem
Customers see a future shipping date at checkout (for example, “Ships June 2041”) when purchasing a rental product. The date is incorrect and does not reflect the actual rental period.Why it happens
Shopify reads the fulfillment date from Supercycle’s selling plan configuration and displays it using the “Pre order ships date” label in checkout. When that date is incorrect, customers see a confusing or alarming date.How to fix it
As a workaround, you can hide or replace the date with neutral text.
Customers see a future shipping date at checkout (for example, “Ships June 2041”) when purchasing a rental product. The date is incorrect and does not reflect the actual rental period.Why it happens
Shopify reads the fulfillment date from Supercycle’s selling plan configuration and displays it using the “Pre order ships date” label in checkout. When that date is incorrect, customers see a confusing or alarming date.How to fix it
As a workaround, you can hide or replace the date with neutral text.
Open theme content settings
In your Shopify admin, go to Online Store > Themes. Click the … beside the theme you want to edit and select Edit default theme content.
Find the pre order ships date label
Search for “ships” and find the field Pre order ships date. It will contain the default value
Ships {{date}}.