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Problems you might hit with shipping and delivery on rental orders, and how to fix them.
Why it happens. Shopify splits an order into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.How to fix it. Turn off Split shipping so all items ship under one label and customers pay once.
1

Open shipping settings

Go to Shipping and delivery.
2

Reveal the Split shipping toggle

If the toggle isn’t visible, create a temporary shipping profile with no products assigned.
3

Turn off Split shipping

Once the toggle is visible, turn off Split shipping.
4

Clean up

Delete the temporary profile if you don’t need it.
Customers see a future shipping date at checkout, such as Ships June 2041, when buying a rental product. The date doesn’t reflect the rental period.Why it happens. Shopify reads the fulfillment date from Supercycle’s selling plan and shows it with the Pre order ships date label at checkout.How to fix it. Hide the date or replace it with neutral text in the theme’s default content.
1

Open theme content settings

Go to Themes, open the … menu beside the theme you want to edit, and select Edit default theme content.
2

Go to checkout settings

Select the Checkout & system tab.
3

Find the pre order ships date label

Search for ships and find the Pre order ships date field. Its default value is Ships {{date}}.
4

Edit or clear the message

Replace the text with something neutral, such as Ships soon, or clear the field to hide it. Select Save.