Set the latest time a customer can order for a given dispatch day, including time zones and no-dispatch days
The order cutoff schedule sets the latest time a customer can order on each day for their rental to start after the delivery buffer. Order before the cutoff and the item dispatches the same day. Order after it and dispatch moves to the next dispatch day.The schedule lives under Outbound delivery on Logistics and locations.
Say it’s Monday and your delivery buffer is 2 days. A customer must order before your Monday cutoff time for their rental to start on Wednesday. If the cutoff is 3 pm and the customer is browsing at 4 pm, the earliest availability they see is Thursday: Tuesday dispatch plus the 2-day delivery buffer.Set your cutoff schedule to your courier’s latest collection time minus the time you need to prepare the rental.
A customer browsing before the cutoff can book from the end of the delivery buffer.
The date picker always uses the store’s time zone. A customer browsing from a different time zone still sees the cutoff applied in the store’s local time.For example, the store’s time zone is UTC+0 with a cutoff at 2 pm. A customer browsing from UTC+3 is held to the same 2 pm UTC+0 cutoff, which is 5 pm in their local time.
One cutoff time in the store's time zone, seen from two customer time zones.
If you don’t dispatch on a day of the week, leave that day’s cutoff empty.In the example above, if Monday were a no-dispatch day, the customer wouldn’t see availability until Thursday, whatever time they were browsing. If Monday had a 3 pm cutoff and Tuesday were a no-dispatch day, a customer browsing at 4 pm on Monday would first see Thursday, because:
It’s too late to dispatch the item on Monday
Nothing dispatches on Tuesday
The item dispatches on Wednesday with a 2-day delivery buffer
