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Drop off returns let customers hand items back at one of your physical store locations instead of shipping them back. When drop off is enabled, customers can choose between Ship back and Drop off on the product page, and Supercycle adjusts the rental’s availability dates to match the return method they pick.
Drop off returns are currently in beta and not available to all merchants. If you’d like to enable it, contact us at [email protected] and we’ll set it up for your store.

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How it works

Drop off is treated as an instant hand-back — the moment the rental ends, the item is back in your possession. There’s no reverse delivery time, so the item moves straight into your restock buffer and becomes available again sooner than a shipped return.
Return methodReverse delivery timeWhen the item is received
Ship backNumber of days you configureAfter the carrier returns it
Drop offNoneThe day the rental ends
If only one return method is enabled, customers don’t see a picker — the rental uses that method automatically. Ship back is enabled by default and cannot be disabled.

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Setting up drop off returns

1

Enable drop off in Supercycle

In Shopify Admin, go to Supercycle > Settings > Logistics and locations. Under Return, select Drop off, toggle it on, and set the restock time for drop off returns.
2

Configure ship back times

Under Ship back, confirm your reverse delivery time and restock time. These apply when customers choose to ship their rental back.
3

Save changes

Click Save before exiting.

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Customer experience

When more than one return method is enabled, the product page shows a Return method picker with Ship back and Drop off options. The available rental dates update based on the customer’s choice, so they can see exactly when an item needs to be back if they pick drop off versus shipping it back. The selected return method is stored on the order and used when the rental is scheduled, so your team knows how to expect the item back.