How it works
Drop off is treated as an instant hand-back — the moment the rental ends, the item is back in your possession. There’s no reverse delivery time, so the item moves straight into your restock buffer and becomes available again sooner than a shipped return.
If only one return method is enabled, customers don’t see a picker — the rental uses that method automatically. Ship back is enabled by default and cannot be disabled.
Setting up drop off returns
1
Enable drop off in Supercycle
In Shopify Admin, go to Supercycle > Settings > Logistics and locations. Under Return, select Drop off, toggle it on, and set the restock time for drop off returns.
2
Configure ship back times
Under Ship back, confirm your reverse delivery time and restock time. These apply when customers choose to ship their rental back.
3
Save changes
Click Save before exiting.
Customer experience
When more than one return method is enabled, the product page shows a Return method picker with Ship back and Drop off options. The available rental dates update based on the customer’s choice, so they can see exactly when an item needs to be back if they pick drop off versus shipping it back. The selected return method is stored on the order and used when the rental is scheduled, so your team knows how to expect the item back.Drop off times
You can let customers choose a drop-off time when they book, with the available times driven by each location’s opening hours. See Opening hours to set per-location hours and turn on time selection for drop off.Related documentation
- Opening hours - Let customers pick a return time from each location’s hours
- Logistics buffers - Configure preparation, delivery, and restock times
- Pickup in store - Let customers collect rentals in person
- Locations - Set up your store locations