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Pickup in store is in beta. Contact support from the app to have it turned on for your store.
Pickup in store lets customers collect their rental orders from one of your store locations instead of having items shipped. Customers pick the option at checkout, and the pickup location is recorded on the order. Turn pickup on under Delivery on Logistics and locations.

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How it works

Supercycle uses Shopify’s local pickup delivery method, so the pickup locations come from Shopify. Pickup is an instant hand-off with no delivery time. Set a cutoff schedule for each day customers can collect. When pickup time selection is on, the days and times customers can choose come from each location’s opening hours instead.

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Set up pickup in store

1

Set up local pickup in Shopify

On Shipping and delivery, under Local pickup, turn on pickup for the locations where customers can collect orders.
2

Turn on pickup in Supercycle

On Logistics and locations, under Delivery, open Pick up and turn it on.
3

Set the collection days

Set a cutoff schedule for the days customers can collect. To let customers choose a collection time, set each location’s opening hours and turn on Time selection for pickup.
4

Turn off shipping (optional)

To offer pickup only, turn off the Shipping delivery method on the same page. Do the same under Return to offer drop-off only. At least one delivery method and one return method must stay on.
5

Save

Select Save in the save bar.

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Pickup location on orders

How the pickup location is set depends on how the order is created:

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Draft orders

When you create a draft order for a pickup, set the pickup location before completing it:
1

Create the draft order

Create the draft order as usual.
2

Add shipping or delivery

In the payment section, select Add shipping or delivery.
3

Select local pickup

Select Local pickup and choose the store location.
4

Complete the order

Complete the draft order.
The pickup location must be set while the order is a draft. Once the order is confirmed, the fulfillment type can’t change.

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Confirmed orders

Once an order is confirmed, you can update which store location the customer collects from. You can’t switch between store pickup and shipping.

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Considerations

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Running pickup and drop-off only

A store can run with pickup as the only delivery method and drop-off as the only return method, as long as each side has at least one method on. When shipping is off, the storefront method picker hides the shipping option for that side and preselects the remaining method for new customers. Turning off the last method on either side is blocked with At least one delivery method must be enabled or At least one return method must be enabled. Turn on the alternative method before turning off the current one.