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Open a customer from Customers to see every active or paused membership on their page. Each membership has its own card and detail page.

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View memberships on the customer page

On the customer page, Supercycle lists one card for each active or paused membership. Each card shows:
  • The membership name, or Membership when no custom name is set
  • The plan title and status
  • Credits, order and return usage, and the next renewal date
Click the view icon on a card to open that membership’s detail page. When a customer has ended memberships, a Past memberships section appears below the active cards. Each past membership shows its name, plan title, start date, and status. Click the membership name to open its detail page.

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Open a membership detail page

From the customer page, click the view icon on a membership card. You can also open a membership from Charges — on a membership billing charge, click View membership. The membership detail page shows:
  • Plan — the plan title and membership name
  • Allowances — credits, orders, returns, and the renewal period. Click the edit icon to change allowances or the renewal schedule.
  • Billing — next charge, recurring price, start and end dates, minimum term dates when they apply, payment method, and related charges
  • Customer — name and contact details on the right
Use the actions menu on the billing card to Activate membership, Pause membership, or Cancel membership for the membership you opened. These actions apply to that membership only, not every membership the customer holds.

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Rename a membership

On the membership detail page, click the edit icon on the Plan card. Enter a Membership name and click Save. The name appears on the customer page card and on the membership page title. The plan title stays the plan’s product title. Customers can also rename memberships from the customer portal. Names you set in the admin and names customers set in the portal stay in sync.