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Create a return

A customer can initiate a return from their rental portal.
1

Create return

In the rental portal, the customer should click Return items. This button may have different text depending on your Language settings.
2

Select items

On the next page, the customer can select the items they’d like to return. Then select Request return
You can create a return on behalf of a customer, either proactively or if you receive items back where the customer has not created the return.
1

Navigate to customer

In Shopify Admin, head to Supercycle > Customers > Customer.
2

Create new return

On the customer page, under Active rentals click the Create return button.
3

Add items

Click Browse, Add any items from the list of the customers’ active rentals, click select, and click Save.
You can create a return directly from a cycle.
1

Navigate to rental

In Shopify Admin, head to Supercycle > Rentals > Rental.
2

Create return

On the rental page, click the Create return button.
3

Add items

Click Browse, add any items from the rental, click select, and click Save.
You can create a return by scanning a serial number with the Supercycle Scanner.
1

Scan a barcode, QR code or RFID tag

If the scanned serial number belongs to a rental, that doesn’t already have an associated return, the rental model will open automatically.
2

Create the return

Press Create return & receive, this creates a return, and marks the rental as received in one step.
Use the create_return tool with:
  • customer_id - Customer email or Shopify ID
  • rental_ids - Array of rental IDs (e.g. ['SC-1042', 'SC-1043'])
  • return_method_type - Optional: collection or return_label
Use the Create Return endpoint.

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Receive a return

Click Receive items . You can then select which items to be marked as recieved.If an item was added to a return by mistake, you can Edit the return, removing it to be added to a customer’s future returns.
Use the update_return tool with:
  • id - Return ID (e.g. #2001)
  • return_lines - Array of { id, status } where status is awaiting, received, or missing
Use the Update Return endpoint.

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Recredit membership items

You can automatically recredit returns from changing settings in Supercycle > Settings > Membership rental.

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Item ready

When an Item is received from a Return, the processing status is set to Not Ready as you’ll typically need to process it (clean, refurbish, etc.) before it’s Ready to go out on its next rental. The process of marking that Item as Ready is often called restocking.
Update processing state from the Warehouse field on the Item.
Update status action from the Actions options on the Inventory table.
Update item status action from the Actions options on the Cycles table.