Troubleshooting
Customers are charged multiple shipping fees for one order
Customers are charged multiple shipping fees for one order
Problem
Customers are charged more than once for shipping on a single order.Why it happens
Shopify splits orders into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.How to fix it
Turn off Split shipping in Shopify so all items ship under one label and customers pay once.
Customers are charged more than once for shipping on a single order.Why it happens
Shopify splits orders into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.How to fix it
Turn off Split shipping in Shopify so all items ship under one label and customers pay once.
1
Open Shipping settings
In Shopify Admin, go to Settings → Shipping and delivery.
2
Reveal the Split shipping toggle
If the toggle isn’t visible, create a temporary empty shipping profile (no products assigned).
3
Disable Split shipping
Once visible, turn off Split shipping.
4
Clean up
Delete the temporary profile if you don’t need it.