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Migrating brings your existing subscriptions into Supercycle so billing and customer data live in one place. Each migrated subscription is created as a subscription cycle order with a 0 checkout price and the customer’s existing billing date, so the customer isn’t charged again for the current period.

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Migrate your subscriptions

1

Check payment methods

Make sure every customer has a saved card in Shopify, so Supercycle can charge them without asking for payment again.
2

Edit the confirmation email (optional)

Starting a migrated subscription sends Shopify’s order confirmation email. Add a condition on the migration order tag to the template under Notifications so migrated customers see an update message instead.
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3

Create matching pricing groups

On each product’s Subscription method, add a pricing group with a Checkout price of 0 and the billing interval the customer is already on.
4

Create the subscription order

For each customer, create a cycle order from Cycles with the Subscription method and the right product. Set the start date to the customer’s recurring billing date, the date they’re normally charged.
5

Tag and charge the order

Once the draft order has the customer on it, add the migration tag to the order and charge the customer’s saved card.
6

Cancel the old subscription

Cancel the subscription in your previous app so the customer isn’t charged twice.
Migrate one subscription first and check its billing date, charges, and emails before migrating the rest.