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Rentals in Supercycle progress through different statuses based on their logistics timeline. Each status reflects where the rental is in its fulfillment and return journey.

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Status overview

A rental’s status is determined by two main factors:
  • Whether it has been cancelled
  • Its position in the logistics timeline (fulfillment and receival stages)

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Main statuses

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Cancelled

Displayed as: Cancelled When triggered: When a rental is manually cancelled What it means: The rental has been cancelled and will not proceed through the normal fulfillment and return process. This is a terminal status.

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Fulfillment statuses

These statuses apply when a rental has not yet been fulfilled (sent to the customer).

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Unfulfilled

Displayed as: Unfulfilled When triggered:
  • The rental has not been fulfilled yet
  • No fulfillment date is set, OR
  • The fulfillment date is today or in the past
What it means: The rental is awaiting fulfillment but has no scheduled future fulfillment date.

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Fulfillment scheduled

Displayed as: Fulfillment scheduled When triggered: The rental has a future fulfillment date set What it means: The rental is scheduled to be fulfilled on a specific future date.

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Fulfillment overdue

Displayed as: Fulfillment overdue When triggered: The fulfillment date has passed but the rental has not been fulfilled What it means: The rental should have been fulfilled by now but hasn’t been marked as fulfilled yet.

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Fulfilled

Displayed as: Fulfilled When triggered: The rental has been marked as fulfilled (covers both in-transit and delivered states) What it means: The rental has been shipped/fulfilled and is either in transit to the customer or has been delivered.

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Receival statuses

These statuses apply once fulfillment is complete and the rental is with the customer.

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With customer

Displayed as: With customer When triggered:
  • Fulfillment is complete
  • The rental has not been received back yet
  • No receival date is set, OR
  • The receival date is today or in the past
  • The predicted rental end date has not passed
What it means: The rental is with the customer and awaiting return, but no specific return date is scheduled or it’s due today/past due.

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Receival scheduled

Displayed as: Receival scheduled When triggered:
  • Fulfillment is complete
  • The rental has a future receival date set
  • The rental has not been received back yet
What it means: The rental is scheduled to be returned on a specific future date.

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Receival overdue

Displayed as: Receival overdue When triggered:
  • Fulfillment is complete
  • The receival date has passed but the rental has not been received back
What it means: The rental should have been returned by now but hasn’t been marked as received yet.

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Unreceived

Displayed as: Unreceived When triggered:
  • Fulfillment is complete
  • The predicted rental end date has passed
  • The rental has not been received back yet
What it means: The rental period has ended and the item is expected to be in transit back to you, but hasn’t been received yet.

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Received

Displayed as: Received When triggered: The rental has been received back from the customer What it means: The item has been returned and received back into your inventory. This is the final status for a completed rental.

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Status progression

A typical rental progresses through statuses in this order:
  1. Fulfillment scheduled → When a future fulfillment date is set
  2. Unfulfilled → On the fulfillment day
  3. Fulfillment overdue → If fulfillment date passes without being fulfilled
  4. Fulfilled → When marked as fulfilled and shipped
  5. With customer → When item reaches customer
  6. Receival scheduled → Return date is set
  7. Receival overdue → If return date passes without being received
  8. Unreceived → Rental period ended, awaiting return
  9. Received → Item received back
At any point, a rental can be moved to Cancelled status.