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All rentals are connected to a Shopify order, and a Shopify order can include multiple rentals. Fulfilling a rental, requires fulfilling the associated Shopify order. When you fulfil a rental order, Supercycle automatically updates the rental status. To fulfil a rental order, you need to know which orders to fulfil, creating shipments and prepare for receiving the items back.

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Filtering which orders to fulfil

You can find rental orders in both Shopify and Supercycle.
1

Go to Orders in your Shopify admin.

From Shopify.
2

Filter by:

  • Unfulfilled status
  • Tagged with Has rental items
Filtering unfulfilled rental orders in Shopify orders view
1

Go to Reservations in your Supercycle admin.

From Supercycle.
2

Use the Unfulfilled filter to see upcoming or unsent rentals.

Filtering unfulfilled rental orders in Shopify orders view
3

Filter orders to fulfil today

Use the Expected fulfilment date filter and set it to Today.
Filtering reservations by expected fulfilment date in Supercycle
You can create a shipping label in Shopify:
1

Open the order from Supercycle or Shopify

In Supercycle, click the Shopify order link in the reservation to open the order in Shopify.
Shopify order link in Supercycle reservation view
2

Create a shipping label

In Shopify, click Create shipping label.
Create shipping label button in Shopify order view
If you use a third-party shipping tool like ShipStation, you can print the label there and add the tracking number in Shopify.

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Fulfil the order

You can fulfil the order from Shopify, from Supercycle, or through the API.
When you fulfil the order in Shopify, Supercycle automatically updates the rental status to Fulfilled.
1

Go to Orders in Shopify

In your Shopify admin, go to Orders, then select the order you want to fulfil.
2

Select Fulfil item(s)

In the Unfulfilled section, click Fulfil item(s).
Add a tracking number and select a carrier if needed.
3

Send confirmation (optional)

Select Send shipment details to your customer now to email tracking info.
4

Click Fulfil item(s)

Shopify updates the status to Fulfilled, and Supercycle marks rentals as fulfilled.
You can also fulfil directly in the Reservations view in Supercycle.
We don’t recomened this at the moment. As you will still need fulfil orders directly in Shopify. We’re working on fixing this, and it will be available in an upcoming update.
Mark as fulfilled button in Supercycle reservations view