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You can edit an existing rental order directly from Shopify without needing to create a new one. You can remove or add rentals, charge any difference, or issue refunds.

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Removing a rental from an order

1

Go to the order in Shopify

In your Shopify admin, go to Orders and open the specific order you want to edit.
2

Edit the order

Select Edit.
3

Remove the rental item

Hover over the rental item you want to remove.
Select the X that appears, or set the quantity to 0.
4

Save the order

Click Save to confirm the change.

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Adding a rental to an order

1

Go to the order in Shopify

In your Shopify admin, go to Orders and open the specific order.
2

Add a rental

Select More actions > Add rentals.
3

Choose a method and start date

You can:
  • Manually choose a rental method and start date, or
  • Select from one of the presets shown.
Presets are based on the existing rentals in the order.
For example, if the order includes a subscription and a calendar rental from October 10–21, you’ll see both a Subscription preset and a Calendar (Oct 10–21) preset.
4

Select and add the item

Choose the product you want to add.
Supercycle will check the item’s availability.
Once ready, click Add to order.

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Charging the difference

If adding rentals increases the total order value, Shopify will show the outstanding balance.
1

Review outstanding charges

After adding all new rentals, check the summary for the amount due.
2

Collect payment

You can either:
  • Send an invoice to the customer, or
  • Charge a saved card directly.

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Refunding the difference

If removing rentals lowers the total order value, you’ll see a Manage refund button.
1

Open the refund screen

Select Manage refund. This opens Shopify’s refund page.
2

Process the refund

Review the refund details and confirm to process it directly in Shopify.
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