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You can edit an existing rental order directly from Shopify without needing to create a new one. You can remove or add rentals, charge any difference, or issue refunds.

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Removing a rental from an order

1

Go to the order in Shopify

In your Shopify admin, go to Orders and open the specific order you want to edit.
2

Edit the order

Select Edit.
3

Remove the rental item

Hover over the rental item you want to remove.
Select the X that appears, or set the quantity to 0.
4

Save the order

Click Save to confirm the change.

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Adding a rental to an order

1

Go to the order in Shopify

In your Shopify admin, go to Orders and open the specific order.
2

Add a rental

Select More actions > Add rentals.
3

Choose a method and start date

You can:
  • Manually choose a rental method and start date, or
  • Select from one of the presets shown.
Presets are based on the existing rentals in the order.
For example, if the order includes a subscription and a calendar rental from October 10–21, you’ll see both a Subscription preset and a Calendar (Oct 10–21) preset.
4

Select and add the item

Choose the product you want to add.
Supercycle will check the item’s availability.
Once ready, click Add to order.

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Charging the difference

If adding rentals increases the total order value, Shopify will show the outstanding balance.
1

Review outstanding charges

After adding all new rentals, check the summary for the amount due.
2

Collect payment

You can either:
  • Send an invoice to the customer, or
  • Charge a saved card directly.

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Refunding the difference

If removing rentals lowers the total order value, you’ll see a Manage refund button.
1

Open the refund screen

Select Manage refund. This opens Shopify’s refund page.
2

Process the refund

Review the refund details and confirm to process it directly in Shopify.

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FAQs

To change the shipping address for an existing order, go to the order in Shopify.
Click the three dots next to the customer’s name, then select Edit address.
Any changes you make will automatically be reflected in Supercycle.