Supercycle has email notifications that are sent to the customer. Notifications are triggered by events, like a new return being requested, or credits being recredited.

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Customer email notifications

These emails are sent to your customers when certain events occur:

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Return requested

This email is sent when a customer requests a return.

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Return approved

This email is sent when a return request is approved.

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Return recredited

This email is sent when a return is recredited.

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Return received

This email is sent when a return has been received.

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Subscribed to plan

This email is sent when a customer subscribes to a plan.

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Failed charge

This email is sent when a customer’s charge fails.

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Editing email notifications

You can edit the wording of your notifications:
  1. From your Shopify admin, go to apps then Supercycle.
  2. Go to Settings then Languages
  3. Click on the language you would like to change.
  4. Under Customer mailers choose the email you would like to edit.
  5. Edit the fields.
  6. Click Save.

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Preview email notifications

To preview an email notification:
  1. From your Shopify admin, go to apps then Supercycle.
  2. Go to Settings then Emails.
  3. Hover over the email you want to preview and click Preview.

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Change the reply-to email address

You can change the reply-to email address of the email notifications your customers receive:
  1. From your Shopify admin, go to apps then Supercycle.
  2. Go to Settings then Emails.
  3. Edit the Reply to address field.
  4. Click Save.
The email will be sent from noreply@notify.supercycle.com. If you want to change this to a custom domain please get in touch.