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Supercycle has email notifications that are sent to the customer. Notifications are triggered by events, like a new return being requested, or credits being recredited.

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Customer email notifications

These emails are sent to your customers when certain events occur:

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Return requested

This email is sent when a customer requests a return.

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Return approved

This email is sent when a return request is approved.

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Return recredited

This email is sent when a return is recredited.

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Return received

This email is sent when a return has been received.

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Subscribed to plan

This email is sent when a customer subscribes to a plan.

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Failed charge

This email is sent when a customer’s charge fails.

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Editing email notifications

You can edit the wording of your notifications:
1

Open Supercycle

From your Shopify admin, go to apps then Supercycle.
2

Go to Languages

Go to Settings then Languages
3

Select your language

Click on the language you would like to change.
4

Choose the email to edit

Under Customer mailers choose the email you would like to edit.
5

Edit and save

Edit the fields, then click Save.

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Preview email notifications

To preview an email notification:
1

Open Supercycle

From your Shopify admin, go to apps then Supercycle.
2

Go to Emails

Go to Settings then Emails.
3

Preview the email

Hover over the email you want to preview and click Preview.

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Change the reply-to email address

You can change the reply-to email address of the email notifications your customers receive:
1

Open Supercycle

From your Shopify admin, go to apps then Supercycle.
2

Go to Emails

Go to Settings then Emails.
3

Update and save

Edit the Reply to address field, then click Save.
The email will be sent from noreply@notify.supercycle.com. If you want to change this to a custom domain please get in touch.