Before you start

The new customer portal is in early release and has some limitations compared to the legacy version. These updates will be coming in the next few weeks.

Supercycle doesn’t currently support Shopify self-returns, so if you have it enabled and a return is made via Shopify returns, it won’t be marked as returned in Supercycle.

The customer portal allows customers to manage their rentals directly from the Shopify account page.

Features include:

  • View rental details
  • Create and view returns for a rental
  • Change payment method for subscriptions
  • Change payment method on a membership
  • Pause membership
  • Cancel membership

Coming soon:

  • Create rentals (Ship back, collection, drop off)

Roadmap:

  • Pay for outstanding charges
  • Extend rentals
  • Purchase rental item

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Setup

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Step 1: Enable customer accounts

To enable new customer accounts if not already enabled

  1. From your Shopify admin, click Settings > Customer accounts.
  2. Select Customer accounts if not already selected. This will update your store to new customer accounts.

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Step 2: Open the Customer account page in your theme

  1. In your Shopify admin, go to Online Store → Themes.
  2. Click Customize on the theme you want to edit.
  3. Use the dropdown at the top of the screen (Says “Home page”) to select Checkout and customer accounts.

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Step 3: Insert Supercycle extensions

  1. In the left-hand menu of the theme editor, click the Apps icon (a square symbol).
  2. Scroll to find the Supercycle section.

Add the Supercycle Account Page

  • Click the + button next to Dashboard, then choose Accounts to insert the full account view.
  • Click Add to menu to create a navigation link that brings customers to this page you can rearrange this to make this the first link.
  • Make sure to save your menu changes.
  • When you’ve finished adding extensions, click Save.
  • To test please login as a customer with a rental.

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Legacy customer portal

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Setup

By default for legacy accounts, Supercycle will use the URL /apps/supercycle/

You are able to change this to suit your store. For example, you could change it to /tools/membership/ or /tools/rental/.

You can also change the sub-path prefix by toggling between a set of values provided by Shopify (/apps,/a,/community, or /tools).

To change your URL follow these steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.
  2. Click on Supercycle
  3. Under App Proxy, click Customize URL.
  4. Select the prefix with the drop-down, change the URL, and click Save.
  5. To update the app with the new URL go to the new URL in your browser.
  6. Update any links in your Shopify navigation to the Customer portal and Membership plans pages.