Processing returns
How to receive a return
Returns are a key part of a customer’s and item’s rental journey and processing it correctly ensures that the customer’s account and inventory behave as expected in future.
To start processing a return, head to Supercycle > Returns and select a return.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/return-navigation.png)
Approving a return
Admin-created returns are approved during the return creation flow.
Start approval
Under Shipping on the return page, select Approve return
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/approve-return.png)
Approve return
To continue, add a shipping label (if required) and click Approve return.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/approve-return-step-2.png)
Return line actions
Receiving a return line
You should mark each item as received or missing on a return. Receiving an return line changes an item’s status to On hand.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/receive-return-line.png)
Removing a return line
If an item was added to a return by mistake, you can Remove the return line, releasing it to be added to a customer’s future returns.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/remove-return-line.png)
Setting return line conditions
When receiving a return, selecting a condition on the return line will change the condition of the item to the same value.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/select-return-line-condition.png)
Recrediting membership items
If you aren’t automatically recrediting items after a return is approved, we’ll warn you on a return if any items need recrediting.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/automatically-approve-returns.png)
You can automatically recredit approved returns from your membership settings
Start recredit
To recredit the items on a return, click Recredit on the callout
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/recredit-return.png)
Select items and confirm
On the next page, select the outstanding items to recredit and click the Recredit button.
![](https://mintlify.s3-us-west-1.amazonaws.com/supercycle/images/screenshots/supercycle-admin/approve-return-step-2.png)
Restocking
You can learn more about telling Supercycle a returned item is ready to be sent out again on our Restocking doc.