Returns are a key part of a customer’s and item’s rental journey and processing it correctly ensures that the customer’s account and inventory behave as expected in future.

To start processing a return, head to Supercycle > Returns and select a return.

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Approving a return

This action will only be needed if you require customer-created returns to be approved in your settings.

Admin-created returns are approved during the return creation flow.

1

Start approval

Under Shipping on the return page, select Approve return

2

Approve return

To continue, add a shipping label (if required) and click Approve return.

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Return line actions

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Receiving a return line

You should mark each item as received or missing on a return. Receiving an return line changes an item’s status to On hand.

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Removing a return line

If an item was added to a return by mistake, you can Remove the return line, releasing it to be added to a customer’s future returns.

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Setting return line conditions

When receiving a return, selecting a condition on the return line will change the condition of the item to the same value.

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Recrediting membership items

If you aren’t automatically recrediting items after a return is approved, we’ll warn you on a return if any items need recrediting.

You can automatically recredit approved returns from your membership settings

1

Start recredit

To recredit the items on a return, click Recredit on the callout

2

Select items and confirm

On the next page, select the outstanding items to recredit and click the Recredit button.

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Restocking

You can learn more about telling Supercycle a returned item is ready to be sent out again on our Restocking doc.

Return creationRestocking items