Make changes to a rental
Change dates or the item assigned to a rental
From an individual rental’s page, you can change its dates, fulfilment or receival status, or the product and item assigned to it.
Changing product/item
You can change the item associated with a rental to any item from any product.
Changing the product on a rental does not change the product on the Shopify order. If this is important, you should refund the line item in shopify in order to delete the existing rental and then create a new rental for the new product.
Change rental item
From the rental’s page, on the item card, select Change item.
Search for a new item
Under Change item, search and select an item by its product/variant name or its item id/serial.
Supercycle limits the number of items that are returned on the search dropdown. If the item you’re looking for doesn’t show, try adding more detail to the search.
Save changes
Save your changes at the top of the page.
Changing rental period
Edit rental logistics
From the rental’s page, under Logistics, select Edit.
Select new rental dates
Under Rental start and Rental end, select new dates for either or both.
You’ll have to charge or refund the customer separately if changing the rental period.
Save changes
You’ll still need to do this, even if you close the edit rental view.
Changing fulfilment and receival date/time
Rentals display as fulfilled and received in various places in Supercycle if they have a fulfilment or receival date/time set.
You can set, change, or remove these from the rental’s page.
Edit rental logistics
From the rental’s page, under Logistics, select Edit.
Select new rental dates
Under Fulfilled at and Received at, select new dates for either or both.
You can also use the
to remove the date in order to mark the rental as unfulfilled or unreceived.Save changes
You’ll still need to do this, even if you close the edit rental view.