Email notifications
Supercycle has email notifications that are sent to the customer. Notifications are triggered by events, like a new return being requested, or credits being recredited.
These emails are sent to your customers when certain events occur:
This email is sent when a customer requests a return.
This email is sent when a return request is approved.
This email is sent when a return is recredited.
This email is sent when a customer subscribes to a plan.
This email is sent when a customer's charge fails.
You can edit the wording of your notifications:
- Click on the language you would like to change.
- Under Customer mailers choose the email you would like to edit.
- Edit the fields.
- Click Save.
To preview an email notification:
- Hover over the email you want to preview and click Preview.
You can change the reply-to email address of the email notifications your customers receive:
- Edit the Reply to address field.
- Click Save.
The email will be sent from noreply@notify.supercycle.com. If you want to change this to a custom domain please get in touch.
