Item conditions
Log the current condition of an item
In Supercycle, you can log an individual item’s condition (and change it over time). These conditions are internal-facing and not displayed to the customer.
Creating conditions
You can create as many conditions as you need, which are categorised under 4 condition severities.
Navigate to item conditions settings
In Shopify Admin, head to Supercycle > Settings > Item conditions.
Add a condition
Click Add condition and set its name.
Select a condition severity
Condition severities are used by Supercycle to trigger customisable actions.
Changing an item’s condition
You can set an item’s condition from the its page in Supercycle. The new condition will persist and the change of condition event will be logged.
Navigate to the item
In Shopify Admin, head to Supercycle > Inventory > Item.
Select a condition
Select the item’s new condition.
Save your changes before exiting.
During a rental return
When receiving a return, selecting a condition on the return line will change the condition of the item to the same value.
