In Supercycle, you can log an individual item’s condition (and change it over time). These conditions are internal-facing and not displayed to the customer.

​
Creating conditions

You can create as many conditions as you need, which are categorised under 4 condition severities.

1

Navigate to item conditions settings

In Shopify Admin, head to Supercycle > Settings > Item conditions.

2

Add a condition

Click Add condition and set its name.

3

Select a condition severity

Condition severities are used by Supercycle to trigger customisable actions.

​
Changing an item’s condition

You can set an item’s condition from the its page in Supercycle. The new condition will persist and the change of condition event will be logged.

1

Navigate to the item

In Shopify Admin, head to Supercycle > Inventory > Item.

2

Select a condition

Select the item’s new condition.

Save your changes before exiting.

​
During a rental return

When receiving a return, selecting a condition on the return line will change the condition of the item to the same value.

Create inventoryMake unavailable