Rentals can be deleted by removing the line item from the Shopify order.

1

From the Shopify Admin, view the order containing the rental

You can also navigate to the order via the rental in Supercycle.

2

Start a refund

From the Shopify order, click Refund.

3

Process refunds against the line items

You should process a refund against any line items you want to delete rentals for.

Shopify allows you to set the refund amount, regardless of the value of the line items. Changing the refund amount won’t affect whether rentals are deleted in Supercycle.

Select Refund to continue.

Refunding a line item in Shopify will delete a rental in Supercycle regardless of its fulfilment status.

Make changes to a rentalAbout returns