Logistics buffers
Give your team time between rentals to refurbish and fulfill items
Logistics buffers pad a rental from other rentals to allow your team time to recondition and prepare an item ready for its next rental, and get it to and from the customer.
The rental period + logistics buffers = the reservation period.
You can see the buffers around a rental by comparing its rental dates and reservation dates
Your Preparation buffer and Outbound delivery buffer make up your outbound logistics.
Your Reverse delivery buffer and Restock buffer make up your reverse logistics.
Considerations
Effects on availability shown to customers
When Ally thinks of availability of any item over time, she considers the item to be unavailable for the full length of the reservation (including your buffers).
DIAGRAM HERE
Items won’t be available for a membership rental until either the end of any existing reservations on an item or the item is restocked after its last reservation, whichever is soonest.
When a customer is browsing products to rent by calendar rental, Ally places buffers around the rental period the customer has selected when calculating which items are available for the rental.
DIAGRAM HERE
Effects of restocking an item on reservations
When an item is restocked following a rental, Supercycle makes it immediately available for future rentals, even if the original reservation with your buffers extended beyond the time of restock. This is because the item is ready to go back out again.
DIAGRAM HERE
Setting up logistics buffers
Navigate to logistics settings
In Shopify Admin, head to Supercycle > Settings > Logistics
Set buffers
Under Delivery, set your delivery buffer.
Under Return, set your reverse delivery time.
Under Restock, set your restock time.
Save your changes before exiting.