> ## Documentation Index > Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt > Use this file to discover all available pages before exploring further. # Returns overview > Receive and process returned items from customers Returns can be initiated by the customer through the **customer portal** or manually from the **Returns** section in the Supercycle admin. A single return can include multiple items across different rentals. Returns overview in the Supercycle admin *** ## Return statuses A **return status** shows the overall stage of a return. This status updates automatically as you or the customer take actions. | Return status | Description | | ------------- | ---------------------------------------------------------------------------- | | `Requested` | The customer has asked to return items and is awaiting approval if required. | | `Expected` | The return has been approved, and you’re waiting to receive items. | | `In progress` | Some items have been received, but not all. | | `Received` | All items in the return have been received. | | `Completed` | The return is fully processed — items received, deposits or credits handled. | | `Cancelled` | The return has been cancelled. | *** ## Receival status A **receival status** summarizes how many items in the return have been received. It’s automatically derived from the return line statuses. | Receival status | Description | | -------------------- | -------------------------------------------- | | `Unreceived` | No items in the return have been received. | | `Partially received` | Some items in the return have been received. | | `Received` | All items in the return have been received. | *** ## Return methods A **return method** defines how the customer is returning their items.\ You can configure which return methods are available in **Supercycle > Settings > Customer portal** settings. ### Collection The **collection** method allows customers to schedule a home pickup for their return.\ It includes the customer’s address and a chosen collection date. Home collection return method in Supercycle ### Return label The **return label** method provides a shipping label the customer can use to send items back.\ Tracking details and courier information are shown once the label is created. Return label method ### Customer portal view This is how return methods appear to customers in the portal.\ They choose a method, enter any required details, and confirm the return. Customer choosing a return method in the Supercycle customer portal ### Admin view Once a customer submits a return, you can review and manage it from **Supercycle > Returns > \[Return ID]**.\ This view lets you confirm collection details, update item statuses, and mark items as received. In the admin view: **Confirm collection details**: approve or verify the address and collection date provided by the customer.\ **Receive items**: mark items as received once they arrive, updating both the return line and overall receival statuses automatically. Return method details in Supercycle admin returns view *** ## Return FAQs Returns in Supercycle are currently separate from Shopify’s native return system. Yes. If multiple return methods are enabled, customers can select one when starting a return in the portal.