> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cycle troubleshooting

> Problems you might hit with cycles, what causes them, and how to fix each one

Problems you might hit with cycles, and how to fix them.

<AccordionGroup>
  <Accordion title="I created a cycle order, but it isn't showing on Cycles">
    **Why it happens.** Creating a cycle order from Cycles ends on a Shopify draft order. Supercycle creates the cycle only when that draft order is paid and becomes an order.

    **How to fix it.** Open the draft under <Icon icon="shopify" iconType="solid" /> **[Draft orders](https://admin.shopify.com/draft_orders)**, add the customer if the draft doesn't have one, and collect payment or mark it as paid. The cycle appears on <Icon icon="shopify" iconType="solid" /> **[Cycles](https://admin.shopify.com/apps/supercycle/cycles)** as soon as the order exists.
  </Accordion>

  <Accordion title="I marked cycles as fulfilled in Supercycle but the Shopify order is still unfulfilled">
    **Why it happens.** **Mark as > Fulfilled** on the Cycles table updates the cycles in Supercycle only. It doesn't create a fulfillment on the Shopify order.

    **How to fix it.** Fulfill the order in Shopify as well. See [Fulfill the order](/documentation/manage/cycles/cycle-actions#fulfill-the-order).
  </Accordion>

  <Accordion title="A cycle has the wrong item on it">
    **Why it happens.** [Allocation](/documentation/manage/cycles/allocation) picks the item that keeps the most future availability open, which isn't always the one your team pulled off the shelf.

    **How to fix it.** Swap the allocation on the cycle with [Change item](/documentation/manage/cycles/cycle-actions#change-item). The picker shows each candidate's condition and whether it's free for these dates.
  </Accordion>

  <Accordion title="The rental period on a cycle is wrong">
    **Why it happens.** The dates come from the option the customer bought, so a cycle created on the wrong option or with the wrong start date carries those dates through.

    **How to fix it.** Move **Arrive by** and **Return by** with [Change rental period](/documentation/manage/cycles/cycle-actions#change-rental-period). The change doesn't adjust what the customer paid, so charge or refund the difference on the Shopify order separately.
  </Accordion>
</AccordionGroup>