> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pickup in store

> Let customers collect rentals from one of your store locations instead of having them shipped

<Info>
  Pickup in store is in beta. Contact support from the app to have it turned on for your store.
</Info>

Pickup in store lets customers collect their rental orders from one of your store locations instead of having items shipped. Customers pick the option at checkout, and the pickup location is recorded on the order.

Turn pickup on under **Delivery** on <Icon icon="shopify" iconType="solid" /> **[Logistics and locations](https://admin.shopify.com/apps/supercycle/settings/logistics)**.

***

## How it works

Supercycle uses Shopify's [local pickup](https://help.shopify.com/en/manual/fulfillment/setup/delivery-methods/pickup) delivery method, so the pickup locations come from Shopify. Pickup is an instant hand-off with no delivery time. Set a cutoff schedule for each day customers can collect. When pickup time selection is on, the days and times customers can choose come from each location's [opening hours](/documentation/configuration/logistics/opening-hours) instead.

***

## Set up pickup in store

<Steps>
  <Step title="Set up local pickup in Shopify">
    On <Icon icon="shopify" iconType="solid" /> **[Shipping and delivery](https://admin.shopify.com/settings/shipping)**, under **Local pickup**, turn on pickup for the locations where customers can collect orders.
  </Step>

  <Step title="Turn on pickup in Supercycle">
    On <Icon icon="shopify" iconType="solid" /> **[Logistics and locations](https://admin.shopify.com/apps/supercycle/settings/logistics)**, under **Delivery**, open **Pick up** and turn it on.
  </Step>

  <Step title="Set the collection days">
    Set a cutoff schedule for the days customers can collect. To let customers choose a collection time, set each location's [opening hours](/documentation/configuration/logistics/opening-hours) and turn on **Time selection** for pickup.
  </Step>

  <Step title="Turn off shipping (optional)">
    To offer pickup only, turn off the **Shipping** delivery method on the same page. Do the same under **Return** to offer drop-off only. At least one delivery method and one return method must stay on.
  </Step>

  <Step title="Save">
    Select **Save** in the save bar.
  </Step>
</Steps>

***

## Pickup location on orders

How the pickup location is set depends on how the order is created:

| Order type          | Pickup location                                                                |
| ------------------- | ------------------------------------------------------------------------------ |
| **Online checkout** | Set automatically when the customer selects pickup in store                    |
| **Draft order**     | Set by hand with **Add shipping or delivery** while the order is still a draft |
| **Confirmed order** | The store location can change, but the fulfillment type is locked              |

### Draft orders

When you create a draft order for a pickup, set the pickup location before completing it:

<Steps>
  <Step title="Create the draft order">
    Create the [draft order](https://help.shopify.com/en/manual/fulfillment/managing-orders/create-orders) as usual.
  </Step>

  <Step title="Add shipping or delivery">
    In the payment section, select **Add shipping or delivery**.
  </Step>

  <Step title="Select local pickup">
    Select **Local pickup** and choose the store location.
  </Step>

  <Step title="Complete the order">
    Complete the draft order.
  </Step>
</Steps>

<Note>
  The pickup location must be set while the order is a draft. Once the order is confirmed, the fulfillment type can't change.
</Note>

### Confirmed orders

Once an order is confirmed, you can update which store location the customer collects from. You can't switch between store pickup and shipping.

***

## Considerations

### Running pickup and drop-off only

A store can run with pickup as the only delivery method and drop-off as the only return method, as long as each side has at least one method on. When shipping is off, the storefront method picker hides the shipping option for that side and preselects the remaining method for new customers.

Turning off the last method on either side is blocked with **At least one delivery method must be enabled** or **At least one return method must be enabled**. Turn on the alternative method before turning off the current one.