> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Troubleshooting common logistics and shipping issues for Supercycle on Shopify.

<AccordionGroup>
  <Accordion title="Customers are charged multiple shipping fees for one order">
    **Problem**\
    Customers are charged more than once for shipping on a single order.

    **Why it happens**\
    Shopify splits orders into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.

    **How to fix it**\
    Turn off **Split shipping** in Shopify so all items ship under one label and customers pay once.

    <Steps>
      <Step title="Open Shipping settings">
        In **Shopify Admin**, go to **Settings → Shipping and delivery**.
      </Step>

      <Step title="Reveal the Split shipping toggle">
        If the toggle isn’t visible, create a temporary **empty shipping profile** (no products assigned).
      </Step>

      <Step title="Disable Split shipping">
        Once visible, turn off **Split shipping**.
      </Step>

      <Step title="Clean up">
        Delete the temporary profile if you don’t need it.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Customers see an incorrect shipping date at checkout">
    **Problem**\
    Customers see a future shipping date at checkout (for example, **"Ships June 2041"**) when purchasing a rental product. The date is incorrect and does not reflect the actual rental period.

    **Why it happens**\
    Shopify reads the fulfillment date from Supercycle's selling plan configuration and displays it using the **"Pre order ships date"** label in checkout. When that date is incorrect, customers see a confusing or alarming date.

    **How to fix it**\
    As a workaround, you can hide or replace the date with neutral text.

    <Steps>
      <Step title="Open theme content settings">
        In your Shopify admin, go to **Online Store** > **Themes**. Click the **...** beside the theme you want to edit and select **Edit default theme content**.
      </Step>

      <Step title="Go to checkout settings">
        Click the **Checkout & system** tab.
      </Step>

      <Step title="Find the pre order ships date label">
        Search for **"ships"** and find the field **Pre order ships date**. It will contain the default value `Ships {{date}}`.
      </Step>

      <Step title="Edit or clear the message">
        Replace the text with something neutral like `Ships soon`, or clear the field entirely to hide it. Save your changes.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>