> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Logistics troubleshooting

> Fix shipping fees charged twice and misleading shipping dates at checkout

Problems you might hit with shipping and delivery on rental orders, and how to fix them.

<AccordionGroup>
  <Accordion title="Customers are charged multiple shipping fees for one order">
    **Why it happens.** Shopify splits an order into separate shipments when items have different fulfillment timings, belong to different shipping profiles, or ship from different locations. Each split can add another shipping fee.

    **How to fix it.** Turn off [Split shipping](https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/split-shipping) so all items ship under one label and customers pay once.

    <Steps>
      <Step title="Open shipping settings">
        Go to <Icon icon="shopify" iconType="solid" /> **[Shipping and delivery](https://admin.shopify.com/settings/shipping)**.
      </Step>

      <Step title="Reveal the Split shipping toggle">
        If the toggle isn't visible, create a temporary shipping profile with no products assigned.
      </Step>

      <Step title="Turn off Split shipping">
        Once the toggle is visible, turn off **Split shipping**.
      </Step>

      <Step title="Clean up">
        Delete the temporary profile if you don't need it.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Customers see an incorrect shipping date at checkout">
    Customers see a future shipping date at checkout, such as **Ships June 2041**, when buying a rental product. The date doesn't reflect the rental period.

    **Why it happens.** Shopify reads the fulfillment date from Supercycle's selling plan and shows it with the **Pre order ships date** label at checkout.

    **How to fix it.** Hide the date or replace it with neutral text in the theme's default content.

    <Steps>
      <Step title="Open theme content settings">
        Go to <Icon icon="shopify" iconType="solid" /> **[Themes](https://admin.shopify.com/themes)**, open the **...** menu beside the theme you want to edit, and select **Edit default theme content**.
      </Step>

      <Step title="Go to checkout settings">
        Select the **Checkout & system** tab.
      </Step>

      <Step title="Find the pre order ships date label">
        Search for `ships` and find the **Pre order ships date** field. Its default value is `Ships {{date}}`.
      </Step>

      <Step title="Edit or clear the message">
        Replace the text with something neutral, such as `Ships soon`, or clear the field to hide it. Select **Save**.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>