> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Drop-off returns

> Let customers return rentals in person at one of your store locations instead of shipping them back

<Info>
  Drop-off returns are in beta. Contact support from the app to have them turned on for your store.
</Info>

Drop-off returns let customers hand items back at one of your store locations instead of shipping them. When drop-off is on, customers choose between **Ship back** and **Drop off** on the product page, and Supercycle adjusts the rental's availability dates to match the return method they pick.

Turn drop-off on under **Return** on <Icon icon="shopify" iconType="solid" /> **[Logistics and locations](https://admin.shopify.com/apps/supercycle/settings/logistics)**.

***

## How it works

Drop-off is an instant hand-back. The moment the rental ends, the item is back in your possession. There's no reverse delivery time, so the item moves straight into your restock buffer and becomes available again sooner than a shipped return.

| Return method | Reverse delivery time      | When the item is received    |
| ------------- | -------------------------- | ---------------------------- |
| **Ship back** | The number of days you set | After the carrier returns it |
| **Drop off**  | None                       | The day the rental ends      |

If only one return method is on, customers don't see a picker and the rental uses that method. **Ship back** is on by default and can't be turned off while it's the only return method. To run drop-off only, turn drop-off on first, then turn off shipping returns.

***

## Set up drop-off returns

<Steps>
  <Step title="Turn on drop-off">
    On <Icon icon="shopify" iconType="solid" /> **[Logistics and locations](https://admin.shopify.com/apps/supercycle/settings/logistics)**, under **Return**, open **Drop off**, turn it on, and set the **Restock time** for drop-off returns.
  </Step>

  <Step title="Check the ship back times">
    Under **Ship back**, confirm your **Reverse delivery time** and **Restock time**. These apply when customers choose to ship their rental back.
  </Step>

  <Step title="Save">
    Select **Save** in the save bar.
  </Step>
</Steps>

To let customers choose a drop-off time when they book, set each location's [opening hours](/documentation/configuration/logistics/opening-hours) and turn on time selection for drop-off.

***

## What the customer sees

When more than one return method is on, the product page shows a **Return method** picker with **Ship back** and **Drop off**. The available rental dates update with the customer's choice, so they see when an item has to be back if they drop it off compared with shipping it back.

The selected return method is stored on the order and used when the rental is scheduled, so your team knows how to expect the item back.