> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supercycle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Drop off returns

> Let customers return rentals in person at one of your store locations

Drop off returns let customers hand items back at one of your physical store locations instead of shipping them back. When drop off is enabled, customers can choose between **Ship back** and **Drop off** on the product page, and Supercycle adjusts the rental's availability dates to match the return method they pick.

<Warning>
  Drop off returns are currently in **beta** and not available to all merchants.
  If you'd like to enable it, contact us at [support@supercycle.com](mailto:support@supercycle.com) and we'll set it up for your store.
</Warning>

## How it works

Drop off is treated as an instant hand-back — the moment the rental ends, the item is back in your possession. There's no reverse delivery time, so the item moves straight into your restock buffer and becomes available again sooner than a shipped return.

| Return method | Reverse delivery time        | When the item is received    |
| ------------- | ---------------------------- | ---------------------------- |
| **Ship back** | Number of days you configure | After the carrier returns it |
| **Drop off**  | None                         | The day the rental ends      |

If only one return method is enabled, customers don't see a picker — the rental uses that method automatically. **Ship back** is enabled by default and cannot be disabled.

## Setting up drop off returns

<Steps>
  <Step title="Enable drop off in Supercycle">
    In **Shopify Admin**, go to **Supercycle > Settings > Logistics and locations**. Under **Return**, select **Drop off**, toggle it on, and set the **restock time** for drop off returns.
  </Step>

  <Step title="Configure ship back times">
    Under **Ship back**, confirm your **reverse delivery time** and **restock time**. These apply when customers choose to ship their rental back.
  </Step>

  <Step title="Save changes">
    Click **Save** before exiting.
  </Step>
</Steps>

## Customer experience

When more than one return method is enabled, the product page shows a **Return method** picker with **Ship back** and **Drop off** options. The available rental dates update based on the customer's choice, so they can see exactly when an item needs to be back if they pick drop off versus shipping it back.

The selected return method is stored on the order and used when the rental is scheduled, so your team knows how to expect the item back.

## Drop off times

You can let customers choose a **drop-off time** when they book, with the available times driven by each location's opening hours. See [Opening hours](/documentation/configuration/logistics/opening-hours) to set per-location hours and turn on time selection for drop off.

## Related documentation

* [Opening hours](/documentation/configuration/logistics/opening-hours) - Let customers pick a return time from each location's hours
* [Logistics buffers](/documentation/configuration/logistics/buffers) - Configure preparation, delivery, and restock times
* [Pickup in store](/documentation/configuration/logistics/pickup-in-store) - Let customers collect rentals in person
* [Locations](/documentation/configuration/logistics/locations) - Set up your store locations